9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2681-2690 out of 2962
LM
Luís Miguel S
01/24/19
"Talkdesk usage"
What do you like best about Talkdesk? Good experience overall. Easy to use software, easy to install and reliable. You can’t go more simple than this. What do you dislike about Talkdesk?
RC
Roberto C
01/24/19
"Talk Desk and their support is great"
What do you like best about Talkdesk? Features and functionality is improving really fast, we are glad to be part of the development for TD. I deal day to day with their support, really helpful and with lots of skills.
AU
Anonymous User
01/24/19
"Great Service"
What do you like best about Talkdesk? I like the ability to look at reporting stats easily and be able to monitor calls easily. We also use Slack and it has an integration with Slack to help "coach." I think that Talkdesk is overall a good product to use in a company that has a small-medium call center size, especially in the start-up world as it is easy to use, but as the company grows I do not know if TalkDesk would be able to fulfill every need.
AN
Abhishek N
01/24/19
"Useful tool with great functionality"
What do you like best about Talkdesk? It is a simple tool. Integrates well with the browser and system. Functions make work faster and perform the task at hand to be completed more efficiently.
NB
Naomi B
01/24/19
"Highly recommend - Talkdesk is user-friendly"
What do you like best about Talkdesk? Simple design and easy to use. The design is fantastic. I would recommend Talkdesk, particularly for medium-large teams.
AU
Anonymous User
01/23/19
"Amazing customer service and easy to use "
What do you like best about Talkdesk? very easy to use platform and customer service is very responsive in any issues that come up. I like the easy to use search tool , where i can easily find the call. I also like the feature where you can listen in to monitor calls , this is good when there is a new employee and you can have them monitor calls to get a better understanding of the job. Also the feature of recording calls is good when a customer calls to compliment.
AU
Anonymous User
01/23/19
"Modern Solution "
What do you like best about Talkdesk? Talkdesk has improved our way to communicate to our customers as well as to manage the internal team from several perspectives. It's an integrated solution to our sales systems with effective cost.
AU
Anonymous User
01/23/19
"RE: Talkdesk improving services one step at a time"
What do you like best about Talkdesk? the functionality and improving response time for queries with our team What do you dislike about Talkdesk?
SM
Semra M
01/23/19
"The best!"
What do you like best about Talkdesk? That it integrates with my day to day job. Call quality is amazing and just makes my job easy What do you dislike about Talkdesk?
A
Aleksandar
01/23/19
Talkdesk is a truly useful tool!
Talkdesk is a truly useful tool giving us the opportunity to provide a top notch Customer Support at any time given! I would recommend Talkdesk to any of my colleagues working within the Technical Service or Customer Support area!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].