9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2641-2650 out of 2962
J
JD
02/11/19
Great / reliable phone system
Great / reliable phone system, easily fired up from any machine. Wish there was call waiting & the ability to route direct calls to a personal cell phone if offline, but maybe these will be features released in the future!
JN
Jessii N
02/11/19
Perfect for my hectic workday!
I love Talkdesk, its very efficient and easy to learn and use. I must heavily document certain phone calls for my work and its great to know I can listen to my phone calls as many times as I need and not miss a thing.
JN
Jessii N
02/11/19
"Great for busy call centers!"
What do you like best about Talkdesk? I love the ability to re-listen to calls and customize the main page to my personal styles. What do you dislike about Talkdesk?
RW
Ryan with a B
02/07/19
Simple and easy to learn UI
Simple and easy to learn UI. No complications with Talkdesk.
J
Jason
02/06/19
Talkdesk is the best cloud-based…
Talkdesk is the best cloud-based contact center and AI software provider in my opinion, and works perfectly, no complaints whatsoever
N
Nathalia
02/05/19
Talkdesk is way better than dialpad
Talkdesk is way better than dialpad. It's easier to use and there are more functionalities on the agent's side and better analytics on the admin side. The integration with SFDC needs a lot more work.
E
Elizabeth
02/04/19
Talkdesk is an accessible and efficient…
Talkdesk is an accessible and efficient way for me to answer personally assigned, and team assigned calls throughout my working day.
Z
Zoey
02/04/19
Talkdesk is great just a few glitches…
Talkdesk is great just a few glitches here and there. I sometimes have a problem setting my availability on talkdesk it often will set itself to "away" or "after work call" in which I have to manually set myself to "available". I like using the widget which allows for autodialing and transferring calls through the online portal or the callbar are generally seamless.
D
Dreux
02/02/19
Talkdesk has been a smooth transition…
Talkdesk has been a smooth transition for me and my colleagues. The software as been a cinch to use and the extensive knowledge base and training materials on it allow for anyone to easily take control of their call center's metrics, and grow in real time!The interface is VERY user friendly, and the features are intuitive, simple, and effective. Once you are able to log in once, it doesn't become a guessing game, calls are dropped way less often, and it's so easy to just get up and go! I've ...
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B
Brian
02/01/19
Great support and service
Great support and service
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].