9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2621-2630 out of 2962
I
Ian
02/16/19
After weighing several options for our…
After weighing several options for our customer support team, we opted for Talkdesk as our telephony solution. The implementation was quick and easy and training our support team on the new system proved to be easier than anticipated. We had them up and running with Talkdesk within a day. As we’ve grown our team, Talkdesk has scaled easily with our needs. The analytics/reporting is adequate and supplies the needed metrics for reviewing our teams performance. The call quality could be better ...
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O
Oliver
02/16/19
A complete integrated calling and…
A complete integrated calling and recording system online. I have been using TalkDesk and its hands down the best system we have used since our inception in 2010.
R
RES
02/16/19
Love this!
Talk desk is great!
A
Abhay
02/16/19
Great Service.
Perfect, almost flawless. just sometimes buggy, very rarely.
M
Madison
02/16/19
Reliable and very helpful
Reliable and very helpful
D
Dylan
02/15/19
easy to use, clean interface, needs a reporting boost
- easy to use- audio does some time have issues- love the admin options- clean interface- better reporting options would be useful
V
Victoria
02/15/19
The perfect communication tool for an online company!
Talkdesk is the perfect communication tool that an online company can ever ask for. It gives you all the option that a team lead/manager needs. You have to option to monitor the agent live you can also send them a message while they are on the phone. You can create your own team and you can schedule the report so you can have it on your email whenever you want. It gives you the option to create your own dashboard so you can monitor the shift at every moment, you can check the agent's ...
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AU
Anonymous User
02/14/19
"Great product"
What do you like best about Talkdesk? The system works great when it actually works What do you dislike about Talkdesk?
B
Brandyn
02/14/19
Raising the Stakes
We encounter several minor issues with status updates and reporting. At some times we also encounter issues where the displayed phone number is not the number the client is calling in on. Overall the service is great and user-friendly! What's great is Talkdesk is receptive to feedback and constantly asks on how to improve! There is still some way to go, but I believe this platform will become one of the most innovative contact services of the 21st century!
D
David
02/14/19
Talkdesk is a great platform to make…
Talkdesk is a great platform to make calls from. I Haven't had too many if any issues and their support department gives prompt responses. Would recommend talk desk to others.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].