9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2551-2560 out of 2962
AU
Anonymous User
02/26/19
"The Best Online Calling Software System We Have Ever Used"
What do you like best about Talkdesk? The integration with other CRM systems makes it super efficient for us to conduct daily work with a small to medium team.
BC
Bill C
02/26/19
"Works quite well for us!"
What do you like best about Talkdesk? Pop ups for inbound calls in any window. Customized outgoing messages. Ability to tag calls based on caller input ("press 1 for sales, press 2 for service)--- this allows us to filter on the fly. OH! and transcripts for voicemails.
AU
Anonymous User
02/26/19
"Easy to use, Great for high call volume"
What do you like best about Talkdesk? Talkdesk is easy to use. The widget fits nicely in the corner of my screen so I can focus on my current task not still be sure I am ready for an incoming call. Work gets done quickly with an easy voicemail drop and only 2 steps to log a call straight into Salesforce.
RG
Ross G
02/26/19
"Great Phone solution"
What do you like best about Talkdesk? I love the integration with Salesforce and the reporting functionality. The voicemail integration with Slack is also beneficial to our company.
SM
Shannon M
02/26/19
"Great metrics"
What do you like best about Talkdesk? The reporting is great. It allows me to get a true grasp on our performance. The queueing of calls is great and the way you can change how the calls are dispersed is a huge plus.
AU
Anonymous User
02/26/19
"Easy to use, Great for high call volume"
What do you like best about Talkdesk? Talkdesk is easy to use. The widget fits nicely in the corner of my screen so I can focus on my current task not still be sure I am ready for an incoming call. Work gets done quickly with an easy voicemail drop and only 2 steps to log a call straight into Salesforce.
CP
CJ P
02/26/19
"Efficient and Effective! "
What do you like best about Talkdesk? Talkdesk has been very helpful to our team. The user interface is very user-friendly and it makes us more efficient in our calls.
MB
MEGAN B
02/26/19
"I like having options!"
What do you like best about Talkdesk? I have used many interfaces for phones. I like that there is a web interface and an a call bar which gives me options the fun part that you can choose which case to attach the call makes it easy if there are a lot of tabs open!
AD
Andrew D
02/26/19
"Talkdesk Praise + Critique "
What do you like best about Talkdesk? Positive Feedback: - Seamless Integration with Salesforce: We can record call dispositions and log them in Salesforce. We can click on a phone number in Salesforce, and Talkdesk makes the outbound call. This saves a great deal of time and energy.
DB
Daysha B
02/26/19
"Efficient and transparent"
What do you like best about Talkdesk? I love TalkDesk's dashboards and reporting. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].