9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2531-2540 out of 2962
P
Paul
02/28/19
Innovative, Versatile and Easy to Use!
Talkdesk has proven time and again to be an innovative company. In the 5+ years we have been using Talkdesk, the complexity and versatility have grown tremendously without compromising the ease of use for our staff. When it comes to cloud based contact centers, Talkdesk has definitely set themself apart from other providers and we would highly recommend their service to businesses small and large!
JA
Jason A
02/28/19
"Great tool for sales"
What do you like best about Talkdesk? Talkdesk ability to help streamline one of the most basic needs in sales is amazing. By being a global company with two headquarters and sales to over 90 countries, having a product like Talkdesk that allows us to call all around the world while documenting and integrating with Salesforce to log all the calls and notes, really supports our team to be as efficient as we can.
AU
Anonymous User
02/28/19
"Nice App"
What do you like best about Talkdesk? I like it because is fast and efficient What do you dislike about Talkdesk?
AT
Anthony T
02/28/19
"Great call center tool"
What do you like best about Talkdesk? Use talkdesk every day when communicating with customers. Love how simple and intuitive it is to use and how my notes carry over seamlessly into our ticketing system. Also like viewing my personal metrics to see where I can improve on my call handle times.
AU
Anonymous User
02/28/19
"Good for corporations"
What do you like best about Talkdesk? The Reporting screen is very effective and helps to manage resources. What do you dislike about Talkdesk?
JM
JD M
02/27/19
"Easy to use & efficient"
What do you like best about Talkdesk? I love the Callbar extension! Super sleek & easy to use, and reliable. The call reporting feature is super helpful to have in realtime to know if a queue is building, and to easily see if a colleague is available when working in another location, etc.
AU
Anonymous User
02/27/19
"Would recommend"
What do you like best about Talkdesk? Great integration with our CRM, Salesforce. We can easily answer, track, and assign phone calls. What do you dislike about Talkdesk?
KC
Keith C
02/27/19
"I use it every day between 200-400 mins. of talk time"
What do you like best about Talkdesk? Talkdesk is a great software, has been reliable over the last 2 years using the platform and never any major issues. Love the connection with Salesforce, logs all my calls, notes and disposition of call.
DC
Diana C
02/27/19
"Intuitive "
What do you like best about Talkdesk? It's very easy to link to other programs, and make a call by just clicking on the number What do you dislike about Talkdesk?
LM
laura m
02/27/19
"GREAT APP"
What do you like best about Talkdesk? Very customizable. Great customer success management
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].