9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 2491-2500 out of 2962
AU
Anonymous User
03/05/19
"Great service "
What do you like best about Talkdesk? Its very easy to use, track calls and manage the team easily but seeing who is online where and when. It gives us all flexibility with working from home and from different venues when needed
AU
Anonymous User
03/05/19
"BEST SERVICE EVER"
What do you like best about Talkdesk? This has simplified our processes and made our company more efficient and productive. This is an unparalleled service and I don't think we will be moving away from this anytime soon.
M
Marita
03/05/19
Talkdesk is one of the best thing that I ever imagined..
Talkdesk is one of the best thing that I experience in my company. It made my life a a QA much easier. Daily calls evaluation, call history, interaction and behavioral mapping are easy to do because Talkdesk is so user friendly. Interface looks easy and friendly to the eyes. Searching for calls is easy, doing inbound and outbound are also not complicated for agents who are doing remote work. Best of all it is available online, it is accessible as long as you have internet connection.
AU
Anonymous User
03/04/19
"A must use phone solution"
What do you like best about Talkdesk? Talkdesk is a great tool that makes making calls efficient and easy. I appreciate how Talkdesk and Salesforce migrate to allow me to log my calls, click to call and auto dial. Additionally, the voice drop feature makes my daily calls a lot less mundane. This platform's simple design makes it very user friendly.
AU
Anonymous User
03/04/19
"Great"
What do you like best about Talkdesk? Easy to use, quality of the call, fast call, easy to transfer a call, easy to find a person to transfer a call etc. What do you dislike about Talkdesk?
AU
Anonymous User
03/04/19
"Great product, good functionality to easily make calls, review for training "
What do you like best about Talkdesk? Click to call from Salesforce is really helpful as it saves me quit a bit of time. What do you dislike about Talkdesk?
JC
James C
03/04/19
"Talkdesk Rocks"
What do you like best about Talkdesk? Great interface and lots of functionality. What do you dislike about Talkdesk?
PP
Petar P
03/04/19
"Reporting at it's finest!!!"
What do you like best about Talkdesk? Since i'm a data guy i really appreciate the reporting part of talkdesk. Plain and simple. What do you dislike about Talkdesk?
MP
Marijana P
03/04/19
"Talkdesk Recommendations "
What do you like best about Talkdesk? It's easy and you can reach anyone within seconds. I am really pleased to be using this feature 'cos it helps me reach all of my contacts and I am able to finish my job before the given time. Talkdesk is the only thing that I will use it in the future.
CW
Cody W
03/04/19
"Great Call Center Tool"
What do you like best about Talkdesk? The mobility of having a softphone on your computer and the API integrations into a ticketing system. This has made a seamless trasition into looking for call drivers and quickly identifying what is causing higher volume. The quality of calls has been great. We are glad to be using it.
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].