9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2441-2450 out of 2962
EB
Eboni B
03/15/19
"Good talkdesk experience"
What do you like best about Talkdesk? Talkdesk is leaps and bounds better than our previous telephony system. We have had a couple of outages, which is typical with any technological system and talk desk support has been diligent in getting issues resolved in a very timely fashion
KO
Krystal O
03/14/19
"Great tooling!"
What do you like best about Talkdesk? Talkdesk is quick to learn and you can easily navigate in no time. It is user-friendly and I love being able to see metrics! What do you dislike about Talkdesk?
LB
Luna B
03/14/19
"Great communication tool"
What do you like best about Talkdesk? The easy features to call with a click. What do you dislike about Talkdesk?
DW
Daisy W
03/14/19
"TalkDesk for Small Business Customer Support Teams"
What do you like best about Talkdesk? Making a more streamlined and chronological customer history. Enables a user to accurately track our SLA, AHT, wait time, FCR, and response time. TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time.
CD
Cooper D
03/13/19
"My Experience with Talkdesk"
What do you like best about Talkdesk? I find Talkdesk to very reliable. It is also easy to use and intuitive. The voicemail drop is great time saver. What do you dislike about Talkdesk?
VT
Valdrin T
03/13/19
"Great tool for call center"
What do you like best about Talkdesk? Our team uses a variety of tools, and the best thing with talkdesk is that it easily, and out-of-the box already integrates with these tools, such as Salesforce. Besides the integration, it's really easy to setup agents and to have them start making calls. The other thing that we like about talkdesk is their customer support. There have been times where we were not satisfied with talkdesk and had to speak to one of their Customer service representatives ...
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JS
Jose S
03/12/19
"it is very useful and easy to use"
What do you like best about Talkdesk? What I like the best about talk desk is that sometimes I'm not sure who I spoke with so there are the caller ID information and the time frame that was spoken to that person, also there is the duration of the call, I also like the reporting section is fun looking at the availability and the people that are away, after call work, and busy, so pretty much it tells you all the details.
D
Daniel
03/12/19
TalkDesk features are amazing!
We deeply value the smart routing feature that TalkDesk has to offer, along with the many management features for call monitoring/reporting.
LB
Leslie B
03/12/19
"Talkdesk Works Efficiently "
What do you like best about Talkdesk? How easy it is to login and get started, how easy to change your status; how easy it is to create and arrange status. How easy looking at your stats are and how easy they are to read.
LL
Laura L
03/12/19
"Simple and easy to use every day tool."
What do you like best about Talkdesk? It's very easy and simple to use. Normally there's no problems and if there is, you it's immediatly get help from the quick customer service team! I really like it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].