9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2421-2430 out of 2962
SH
Sarah Haymore
03/20/19
Talkdesk is easy to learn and easy to…
Talkdesk is easy to learn and easy to use :)
AU
Anonymous User
03/19/19
"Best call app."
What do you like best about Talkdesk? The app is very smooth. Everything can be easily tracked. Inbound calls can be monitored. We can keep a track of agents on their away or invisible status. Easy and accessible. No cut offs or anything like that. Great so far.
KB
Kalli B
03/19/19
"Love talk desk!!!"
What do you like best about Talkdesk? I love How user friendly it is! Love how you can navigate through it and you can communicate with our customers through it.
JL
Jean-Yves L
03/19/19
"One of the best Cloud Call Center Software out there"
What do you like best about Talkdesk? Talkdesk has been our #1 way to connect with customers over the last year. It has an awesome user friendly interface. I personally like the clean and simple UI coupled with the flexibility in the product. I look forward to new product releases and how these can bring seamless user experience and quality to our customers.
AU
Anonymous User
03/18/19
"Talk Desk allowed me to streamline my process and reach more customer"
What do you like best about Talkdesk? This tool has allow me to stream line my process, reach my customer quicker and get accurate reporting on my metrics. What do you dislike about Talkdesk?
MR
Mohibur Rahman
03/18/19
Great attribute
Great attribute, user-friendly and it is super easy to use. However at times few calls drop, even if calls are in queue, can’t see them coming. Need to refresh and it goes back smooth once again.
N
Noel
03/18/19
Talkdesk Review
I have been using Talkdesk for a little over a year now and I love how easy it is to use both on the user and manager side. I use it for reporting and Talkdesk makes it very easy to pull the data I need. It's easy to learn and my team had no trouble getting comfortable and using it. Highly recommend!
AU
Anonymous User
03/18/19
"Typically works well! "
What do you like best about Talkdesk? Easy to navigate. Always loads quickly- which is helpful when we get busy. What do you dislike about Talkdesk?
AU
Anonymous User
03/18/19
"Talkdesk More Like Talk-Yes"
What do you like best about Talkdesk? The provided statistics help break down the volume of calls into easily usable data. What do you dislike about Talkdesk?
TS
Tasmeen Sandhu
03/18/19
Talkdesk is overall an excellent tool
Talkdesk is overall an excellent tool. Reporting feature is very helpful. As it operates in pretty much real time, it gives our team a great idea of how things are going. However it does have some issues with agent status accuracy which causes a lot of confusion sometimes.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].