9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2271-2280 out of 2962
AU
Anonymous User
04/17/19
"TalkDesk has helped my company tremulously! "
What do you like best about Talkdesk? What I love about TalkDesk is how seamless and user-friendly it is! It has helped my company detect areas of improvement within our company and agents. I tabs above when you log into the site is extremely easy, and gets you where you need to be - to do reporting, find calls, adding or deleting agents, etc. the list can really go on.
CM
Christopher M
04/16/19
"Very Simple and Easy to Use"
What do you like best about Talkdesk? Talkdesk is very easy to use and very easy to learn. With just a few clicks, you would be able to perform the task that you need.
YM
Yoseli Medina
04/15/19
Talkdesk is a lifesaver!
This is such an easy tool to use, all the information is accessible and not complicated to locate. I love the fact that you can listen to live calls and monitor queues effectively.
AU
Anonymous User
04/15/19
"Simple and easy to use"
What do you like best about Talkdesk? The integration with Salesforce is very seamless. Very efficient in terms of making things easier for the person who takes the call by allowing her/him to access all the callers data right before answering the call.
NM
Natalie M
04/15/19
"Great tool for sales team "
What do you like best about Talkdesk? Talkdesk makes it super easy to find recorded calls and to live monitor calls to use for ongoing sales training. You can also set up ring groups to streamline your inbound sales process. Purchasing new phone numbers, especially when you need a local number is really easy. Voicemail is easily accessible and emails/slack notifications for missed calls and voicemails are really simple to set up.
YM
Yoseli M
04/15/19
"User friendly tool!"
What do you like best about Talkdesk? I love that all the options are visible to access them and work, you don't have to be clicking around to find information. What do you dislike about Talkdesk?
AU
Anonymous User
04/15/19
"An Amazing Tool for our Bustling Call Center!"
What do you like best about Talkdesk? The Dashboard feature of Talkdesk is essential for our call center! Our Shift Managers and agents can see the calls that are coming in and who they are from. We can also see our agent's statuses all on the same page. Also, we have an SLA goal - which is also easy to see and read if we are meeting our goals for that particular shift.
KS
Kate S
04/14/19
"Super easy to use!"
What do you like best about Talkdesk? The fact that it's super simple and easy to use, and it takes a few minutes to learn how everything works, no need of training. I can keep track of my team's numbers, duration of calls, pull reports, etc. Also, the widget is seriously making our lives easier!
CR
Codey R
04/14/19
"Talk Desk ."
What do you like best about Talkdesk? I really like the ease of use when it comes to talkdesk! It is great phone software that has offered us a lot of benefits. What do you dislike about Talkdesk?
FN
Frederic N
04/14/19
"Easy to use and very integrated "
What do you like best about Talkdesk? What I like the most are the following features : History of the calls, integration with our marketing automation tool (infusionsoft) and slack, click to call from our PSA (Autotask), possibility to monitor calls for training purposes
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].