TalkDesk Reviews in July 2026: User Ratings, Pros & Cons

Easy to use and very integrated

What I like the most are the following features : History of the calls, integration with our marketing automation tool (infusionsoft) and slack, click to call from our PSA (Autotask), possibility to monitor calls for training purposesPricing is fair and the platform is always available

"Talkdesk review "

What do you like best about Talkdesk? I enjoy using talk desk every day at work, I enjoy that it gives different options such as AWAY, and LUNCH to always know what everyone is doing. This allows me to do my everyday activities and keeps me on my toes. I like how I can see not only what I am doing but additionally what everyone else is doing as well. I like how there are multiple options so someone can tell when you are on lunch or if they are away from their desks. I love talk desk

Excellent tool

Excellent tool, simple and easy to use. Great for reporting and managing agents.

"Super intuitive software"

What do you like best about Talkdesk? I have been using Talkdesk for about a year, but I have had contact center roles at other companies which used different software in the past. Talkdesk is by far the most intuitive contact center software I've used. The interface is easy to navigate, it integrates seamlessly with Zendesk, and I find that a lot of the time I can answer my own questions just by taking a moment to explore the settings and options. I can also easily monitor the productivity ...

"Greatest SaaS phone service you can get!"

What do you like best about Talkdesk? This software allows you to properly manage phones and back it up with tremendous reporting. I would heavily suggest using it, no matter the size of your organization.

"Talkdesk"

What do you like best about Talkdesk? I really like the fact tat talk desk makes it easy. What do you dislike about Talkdesk?

Quality Service Overall

Overall our company enjoys utilizing this service. At times it can be a little finicky, but it's usually when the system is being updated. The customer service seems to be good as well, but I haven't needed to use that service too often. In general, I would recommend Talkdesk!

"Useful tool"

What do you like best about Talkdesk? TalkDesk is really easy to use, the audio is definitely clear and use to have less issues than with other telco providers. What do you dislike about Talkdesk?

"Easy to use, fair bills, excellent customer service, some connectivity issues"

What do you like best about Talkdesk? I really like the extreme ease of use by itself or connected to the CRM software we use to organize our task. And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.

"Talkdesk - A must have tool for all customer service centre"

What do you like best about Talkdesk? We've been with Talkdesk for about 4 years now and in that time they've grown extensively. Each year, their platform gets better and better and provides agents and managers with better tools in order to analyse the statistics of both the department and an individual agent. They're a very innovative and collaborative company that listens to the feedback we provide them. As previously mentioned, there are releases fairly often for improvements. The ...