TalkDesk Reviews in July 2026: User Ratings, Pros & Cons

"Great Telephony System for Smartly Scaling a Support Team"

What do you like best about Talkdesk? I love how easy it was to set up. The agent UI allows each member of the Support Team empower themselves to make decisions and track progress towards goals. I love that TalkDesk allowed us to bring our own SIP profiles as have a unique setup.

"Super User-friendly!"

What do you like best about Talkdesk? I am using Talkdesk for almost 2 years now. I love that it is very easy to learn how to use it. You are able to adjust the settings according to your needs. To update your status to away or break when you are not in front of the computer. It's great to keep records of all the calls and available time. The fact that there are recordings that you can listen to, it is very helpful! Especially, in our company when we get an important call and we need to ...

"The world is only a call away!"

What do you like best about Talkdesk? I am using TalkDesk for almost a year now and I find it very accessible. Talkdesk's interface is simple and easy to use. I love that I am able to listen to the recordings that way if I need to re-check something it's only two clicks away!! I also love the fact that we have an option to leave voicemails or to adjust the settings according to your needs - setting your status to away or break or coaching when you are not on the computer. Another good thing ...

"Super User-friendly!"

What do you like best about Talkdesk? I am using Talkdesk for almost 2 years now. I love that it is very easy to learn how to use it. You are able to adjust the settings according to your needs. To update your status to away or break when you are not in front of the computer. It's great to keep records of all the calls and available time. The fact that there are recordings that you can listen to, it is very helpful! Especially, in our company when we get an important call and we need to ...

"User Friendly And Reliable"

What do you like best about Talkdesk? Talkdesk is user-friendly and easy to learn. What do you dislike about Talkdesk?

"Say yes to Talkdesk "

What do you like best about Talkdesk? It's easy to use, it will show my whole team who is on a call and not. I like the fact that I can listen and download my calls easily. It will show my clients name on talkdesk as well if they created an account on my other system-it's linked!

"Reliable and great design tool"

What do you like best about Talkdesk? I love that is really easy to use, has a lot of features included a way to add IVR messages. I think that it can save all the calls that you need. Furthermore you can have control of all your workers even monitor them.

"The most beneficial!"

What do you like best about Talkdesk? Talkdesk dates back all my calls and lets me organize them accordingly for when I want to listen or download them later. It is very easy to navigate as someone who hasn't had a job with computers for too long. I highly recommend.

"Functional and helpful tool for mass calling "

What do you like best about Talkdesk? The tracking and reporting was what I liked best about talkdesk. We could easily pull calls to review, manage metrics and create advanced talk time reports.

"Talkdesk for Salesforce"

What do you like best about Talkdesk? Talkdesk has a solid integration with Salesforce. We have been able to utilize their recent Omni-Channel sync feature to keep our agents happy while managing both incoming calls and chats. Talkdesk support is very quick to respond and often able to solve complex problems quickly.