9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2251-2260 out of 2962
IA
Isabella A
04/23/19
"USER FRIENDLY! "
What do you like best about Talkdesk? TalkDesk platform was very easy to learn. From someone coming in with no call center experience this platform was very easy to learn to use! I LOVE the reporting. I love how easy it is to navigate. Learning comes quick- its very straightforward and user friendly. It is easy when teaching and training others. Software links well with Salesforce. They are constantly updating and making things better every day!
AU
Anonymous User
04/23/19
"user friendly and easy to use"
What do you like best about Talkdesk? how simle ot is to use talkdesk its options the way it connects with other software and how updated it is What do you dislike about Talkdesk?
AU
Anonymous User
04/23/19
"Talkdesk has shown to be relevant, effective and very easy to use and explore."
What do you like best about Talkdesk? The accessibility of Talkdesk is great, it easily allows merging with other software and it's quality has proven to be consistent. When issues to arise the customer support is responsive and attentive and problems are fixed accordingly.
AU
Anonymous User
04/23/19
"Talkdesk is extremely user friendly"
What do you like best about Talkdesk? Talkdesk allows us to connect with our clients with ease on a simple to use platform. What do you dislike about Talkdesk?
AU
Anonymous User
04/23/19
"Great solution for inside sales!"
What do you like best about Talkdesk? Ease of use for agents; increased efficiency of our sales desk What do you dislike about Talkdesk?
RF
Ray F
04/22/19
"Talkdesk makes things simple"
What do you like best about Talkdesk? Talkdesk perfectly functional and customizable, our office handles hundreds of inbound and outbound calls daily and it's hard to imagine doing it without Talkdesk. Customizable statuses allow us to track individual performance and ensure that all of our agents are working as efficiently as possible.
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Ava D
04/22/19
"The world is only a call away!"
What do you like best about Talkdesk? I am using TalkDesk for almost a year now and I find it very accessible. Talkdesk's interface is simple and easy to use. I love that I am able to listen to the recordings that way if I need to re-check something it's only two clicks away!! I also love the fact that we have an option to leave voicemails or to adjust the settings according to your needs - setting your status to away or break or coaching when you are not on the computer. Another good thing ...
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AU
Anonymous User
04/22/19
"The best way to organize a busy line"
What do you like best about Talkdesk? One feature I appreciate about Talkdesk is it shows what everyone in the office is currently working on at the moment. This allows everyone to use their time efficiently, and to create a balance demand and work needed as the workday progresses.
MB
Mat B
04/22/19
"User Friendly And Reliable"
What do you like best about Talkdesk? Talkdesk is user-friendly and easy to learn. What do you dislike about Talkdesk?
RF
Ray F
04/22/19
"Talkdesk makes things simple"
What do you like best about Talkdesk? Talkdesk perfectly functional and customizable, our office handles hundreds of inbound and outbound calls daily and it's hard to imagine doing it without Talkdesk. Customizable statuses allow us to track individual performance and ensure that all of our agents are working as efficiently as possible.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].