9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2211-2220 out of 2962
AU
Anonymous User
04/29/19
"Talk Desk Review"
What do you like best about Talkdesk? I love being able to pull call reports on my team. It makes it so easy to track Number of calls, After work and average speed of answer
CB
Chelsea b
04/29/19
"Best Phone Support Option I've Used"
What do you like best about Talkdesk? Features my company has most benefited from include: - Call Recording: this has been great as a learning tool
E
Eric
04/28/19
Talkdesk works wonderfully for my company.
Talkdesk works wonderfully for my company. Customer support is important to us, we are a remote company so we use talkdesk to reach our customers and take phone calls. It keeps track of how many calls are answered, has great connection quality, and overall just works great for what we need. My Vice President says we are going to be sticking with it since she has been so impressed with it.
E
Eric
04/28/19
Talkdesk works wonderfully for my company.
Talkdesk works wonderfully for my company. Customer support is important to us, we are a remote company so we use talkdesk to reach our customers and take phone calls. It keeps track of how many calls are answered, has great connection quality, and overall just works great for what we need. My Vice President says we are going to be sticking with it since she has been so impressed with it.
SL
Sherihane Lazrag
04/27/19
We have been working with Talkdesk for…
We have been working with Talkdesk for many years now (over 6) and have always been content with their services and their very helpful customer support. Talkdesk supports our team of 80+ customer service agents and has many features that are great for looking into statistics. Thank you for your service and our continued business!
SL
Sherihane L
04/27/19
"Great Service for Small/Big Businesses"
What do you like best about Talkdesk? Easy to use, beginner friendly, well organized. When an issue occurs, we receive immediate assistance What do you dislike about Talkdesk?
SL
Sherihane L
04/27/19
"Great Service for Small/Big Businesses"
What do you like best about Talkdesk? Easy to use, beginner friendly, well organized. When an issue occurs, we receive immediate assistance What do you dislike about Talkdesk?
SL
Sherihane Lazrag
04/27/19
We have been working with Talkdesk for…
We have been working with Talkdesk for many years now (over 6) and have always been content with their services and their very helpful customer support. Talkdesk supports our team of 80+ customer service agents and has many features that are great for looking into statistics. Thank you for your service and our continued business!
BD
Brittany DeRuyter
04/27/19
I love talkdesk because of it's ease of…DASHBOARD MONITOR
I love talkdesk because of it's ease of use and easy to read and understand visuals on the dashboard monitor. The best part is being able to customize your dashboard to show you specific stats that are relevant to your position. I do wish we were able to get live CSAT feedback from customers after a phone call and that there was a timer of statuses for time management, especially ACW.
AG
Ashley G
04/27/19
"Talkdesk is a really great resource especially for working from home!"
What do you like best about Talkdesk? I really like that talkdesk provides me quick access to voicemails, easy call-back, and incoming calls. Receiving calls as a customer experience advocate is so easy with Talkdesk. We are a company with a really . high call volume so being able to direct those calls to the next available person makes it a better experience for the customer too.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].