9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 2201-2210 out of 2962
AU
Anonymous User
05/01/19
"Intuitive App - Great for Business!"
What do you like best about Talkdesk? I like how easy Talkdesk is to use and that it's pretty intuitive to figure out. Never had an issue with it working! What do you dislike about Talkdesk?
AU
Anonymous User
05/01/19
"Easy to use!"
What do you like best about Talkdesk? The most helpful part of Talkdesk is being able to go back and listen to important calls on demand right after they happen.
AU
Anonymous User
04/30/19
"Talkdesk has been a great tool for multiple departments in our company. "
What do you like best about Talkdesk? I appreciate that you can record the conversations along with being able to hop on a call that is occurring to help with call coaching.
PB
Paige B
04/29/19
"Changing Customer Service "
What do you like best about Talkdesk? What I enjoy the most about Talkdesk is the ability to listen to a phone call after you ended the conversation. I use this as a tool to make sure my customer service for the client is as great as it can be. I also use it to learn how to project more confidence over the phone with clients.
AU
Anonymous User
04/29/19
"Talk Desk Review"
What do you like best about Talkdesk? I love being able to pull call reports on my team. It makes it so easy to track Number of calls, After work and average speed of answer
ND
Nicole D
04/29/19
"The perfect tool for customer support"
What do you like best about Talkdesk? I'm part of the customer support team of an internet marketing and SEO software company. Talkdesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to make international calls and track/log all phone interactions with clients. They even have a widget mode for effortless phone call monitoring! Highly recommend.
AU
Anonymous User
04/29/19
"Wish I had this tool with my lst company"
What do you like best about Talkdesk? This is an absolutely invaluable training tool. The ability to have trainee listen to calls and the ability to review calls makes a word of difference in improving call quality.
SH
Sean Huckstep
04/29/19
Works great and is reliable!
Works great and is reliable!
AU
Anonymous User
04/29/19
"Wish I had this tool with my lst company"
What do you like best about Talkdesk? This is an absolutely invaluable training tool. The ability to have trainee listen to calls and the ability to review calls makes a word of difference in improving call quality.
PB
Paige B
04/29/19
"Changing Customer Service "
What do you like best about Talkdesk? What I enjoy the most about Talkdesk is the ability to listen to a phone call after you ended the conversation. I use this as a tool to make sure my customer service for the client is as great as it can be. I also use it to learn how to project more confidence over the phone with clients.
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].