9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2191-2200 out of 2962
R
Ray
05/06/19
Solid Software
Pros: For my purposes, being able to see any live calls, see who's available and see how we are meeting goals when it comes to serving clients.Cons: Their Application functionality is very simple, and often times we have some issues connecting with clients. Would like an in-house VoIP option for mobile use which currently talk desk does not provide
A
Amy
05/02/19
Talk Desk is Great!
Talkdesk is a great everyday tool! I use it for calls, and it is great to make notes on calls to organize and reference later. The layout is easy to navigate. There is rarely a technical difficulty, and when there is. it is fixed in a few hours.
PB
Paige Bostick
05/02/19
Support: Game Changer
Can you imagine the ability to help your team member while not disrupting the call? The ability for your entire team to be on the phone calls at the same time without someone having to get off the line? Or having the ability to review calls? Well look no further Talkdesk is your new solution for all those issues. The call library is a great tool to use all to listen to how calls are handled at your company and for educational purposes. All in all its great tool I wish every company had in ...
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TP
Taylor P
05/02/19
"Talkdesk was easy to use! "
What do you like best about Talkdesk? I enjoyed that an incoming call would pop up on any screen to make it easier to answer. I also enjoyed the ease of downloading the conversation as an mp3
NG
Nic G
05/02/19
Great call center Software
Great call center Software! Talkdesk was very easy to implement and has increased productivity among my team. Would definitely recommend.
KR
Kim R
05/02/19
"Easy to manage contact center"
What do you like best about Talkdesk? I like that I am able to review my team's metrics and help them to become more productive in their day to day interactions with our customers.
TP
Taylor P
05/02/19
"Talkdesk was easy to use! "
What do you like best about Talkdesk? I enjoyed that an incoming call would pop up on any screen to make it easier to answer. I also enjoyed the ease of downloading the conversation as an mp3
NG
Nic G
05/02/19
"Great Call Center Software"
What do you like best about Talkdesk? Before Talkdesk, my call center did not have measurable metrics or reliable recordings. Since implementing this software, it has been much easier to monitor employees and use the numbers to motivate productivity.
AU
Anonymous User
05/02/19
"Talk Desk"
What do you like best about Talkdesk? It is user friendly, and easy to navigate during busy times. The note feature is a great way to stay organized! I like how fast it auto fills and I can type any information I need to. I find the layout is great, especially easy to find tabs when multitasking.
AU
Anonymous User
05/01/19
"Easy to use!"
What do you like best about Talkdesk? The most helpful part of Talkdesk is being able to go back and listen to important calls on demand right after they happen.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].