9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2181-2190 out of 2962
KH
Kristie H
05/07/19
"Talkdesk makes managing my team easier"
What do you like best about Talkdesk? I like how Talkdesk makes recordings of calls very easy to find. This helps me manage my team more efficiently. I also like the service level and call quality. Their tracking and reporting is awesome too.
MC
Marielle C
05/07/19
"Great tool for the team"
What do you like best about Talkdesk? I like that I can see at any time who is available and check the reports What do you dislike about Talkdesk?
TS
Tyler S
05/07/19
"Very Convenient Call Center Tool"
What do you like best about Talkdesk? I like how I can go back and listen to my calls for training purposes. Very easy to transfer phone calls and connect calls within our team. I've never had a problem with the sound quality either on a phone call using Talkdesk.
MC
Marielle C
05/07/19
"Great tool for the team"
What do you like best about Talkdesk? I like that I can see at any time who is available and check the reports What do you dislike about Talkdesk?
MV
Miguel V
05/07/19
"Good Intuitive Software"
What do you like best about Talkdesk? I really enjoy that I get a phone number that is separate from my personal number. In previous jobs, it's been so stressful to have to give out my personal number-- even a google number attached to my phone-- to a client. Generally speaking, clients won't take advantage, but there is always those 1 or 2 that make life hell. TalkDesk allows me to screen calls more easily and even set myself as "away" if necessary.
MV
Miguel V
05/07/19
"Good Intuitive Software"
What do you like best about Talkdesk? I really enjoy that I get a phone number that is separate from my personal number. In previous jobs, it's been so stressful to have to give out my personal number-- even a google number attached to my phone-- to a client. Generally speaking, clients won't take advantage, but there is always those 1 or 2 that make life hell. TalkDesk allows me to screen calls more easily and even set myself as "away" if necessary.
AU
Anonymous User
05/07/19
"Talkdesk performance"
What do you like best about Talkdesk? The fact that you can call on any country in the world with the internet and everywhere without vpn . it is friendly using and we can make changes like tags and configure the whole platform.
R
Ray
05/06/19
Solid Software
Pros: For my purposes, being able to see any live calls, see who's available and see how we are meeting goals when it comes to serving clients.Cons: Their Application functionality is very simple, and often times we have some issues connecting with clients. Would like an in-house VoIP option for mobile use which currently talk desk does not provide
ND
Nicole Diodate
05/06/19
The perfect tool for customer support!
The perfect tool for customer support!I'm part of the customer support team of an internet marketing and SEO software company. Talkdesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to make international calls and track/log all phone interactions with clients. They even have a widget mode for effortless phone call monitoring! Highly recommend.
AU
Anonymous User
05/06/19
"Amazing software"
What do you like best about Talkdesk? Talkdesk is an easy to use, scalable and dynamic technology solution. The analytics help us to better understand customers and focus on the core of our business
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].