9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2171-2180 out of 2962
KH
Kristopher H
05/08/19
A flexible solution with a helpful support team
Talkdesk has been a pleasant experience. It works pretty well for what my company needs it for. The amount of customization and settings makes it a really flexible and moldable solution. We have run into a few limitations, but Talkdesk's support team is super helpful and always tries to work with us to find a solution. They're constantly coming out with new features and adding additional options to the platform.
K
Kalvin
05/08/19
Great Support Team
All inquiries have been responded to within a timely manner through the excellent support team. The software is a work in progress with a lot of potentials.
SC
Spencer C
05/08/19
"Necessary for your business practices!"
What do you like best about Talkdesk? Extremely easy to keep in contact with clients. No need for using your personal cellphone, keeping all contacts housed under one account for all members of your company, Talkdesk is a super user-friendly business tactic.
K
Kalvin
05/08/19
Great Support Team
All inquiries have been responded to within a timely manner through the excellent support team. The software is a work in progress with a lot of potentials.
KH
Kristopher H
05/08/19
A flexible solution with a helpful support team
Talkdesk has been a pleasant experience. It works pretty well for what my company needs it for. The amount of customization and settings makes it a really flexible and moldable solution. We have run into a few limitations, but Talkdesk's support team is super helpful and always tries to work with us to find a solution. They're constantly coming out with new features and adding additional options to the platform.
S
Samantha
05/08/19
Super support from our account manager
Super support from our account manager. Very intuitive dashboard. The reporting isn't optimal, but we've been told that improvements are coming to the tool!
S
Shay
05/08/19
User-friendly Software
User-friendly software, very handy in my line of work
KD
Kyler D
05/08/19
Menus and data for reporting can be a…
Menus and data for reporting can be a little difficult to navigate sometimes, could be more intuitive. Overall a good solution for call queues and routing, but want more clear help resources or guides.
JL
John L
05/08/19
Good service
I've had no issues with TalkDesk, calls are clear and the interface is easy to use.
J
Joel
05/08/19
Quality app for running your phone systems!
I have been using TalkDesk for a few months now and I have found it very convenient. The callbar especially makes it very easy to manage calls while using other programs. Also the features list is very extensive for IVR etc.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].