9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2141-2150 out of 2962
AU
Anonymous User
06/03/19
"Great for soft phones, but some glitches or things to improve on."
What do you like best about Talkdesk? I do think it's one of the simpler softphones, especially with the use of the callbar app. It helps to have the callbar always open to receive calls but it takes a couple of steps/clicks to do so every morning.
MC
Mauricio Chacon
06/02/19
I start using talkdes a couple years a…
I start using talkdes a couple years a go, and being honest I love it, its a very usefool tool for any contact center.
C
Customer
06/01/19
I really like the versatility of…
I really like the versatility of Talkdesk. It has become a staple in our day to day business. I am not sure what we would do with it.
M
Maria
06/01/19
Great ways to be able to have a…
Great ways to be able to have a designated phone line for my employees.
E
Edvaldo
06/01/19
Functional and reliable
Besides being extremely functional we rely on Talkdesk for all our communication with customers, which on a 24/7 operation means it has to be stable and available at all times. Talkdesk has not let us down.Great system.
J
Jamie
06/01/19
We have been using talkdesk for over a…love it!
We have been using talkdesk for over a year and the service is awesome! It is reliable and the reporting and live dash is invaluable.
KR
Kristin R
06/01/19
Talkdesk is amazing
Talkdesk is amazing! It is user-friendly and almost never fails. Easy to navigate through as well!
AU
Anonymous User
05/30/19
"Good layout, questionable quality."
What do you like best about Talkdesk? I liked how call recordings were saved at easily accessible urls for later listening. The call widget is also help and makes it easy to use TalkDesk while performing other tasks. In-call notes were really well set up and easy to add. The monitoring features were pretty good, as well. I like how it was visualized.
AU
Anonymous User
05/30/19
"Good layout, questionable quality."
What do you like best about Talkdesk? I liked how call recordings were saved at easily accessible urls for later listening. The call widget is also help and makes it easy to use TalkDesk while performing other tasks. In-call notes were really well set up and easy to add. The monitoring features were pretty good, as well. I like how it was visualized.
RD
Rodrique Darakji
05/23/19
Fantastic Software
Personally, I think Talkdesk if a very successful software that enables you to integrate with other systems, and aids in making calls faster using several numbers at the same time. It makes your work smoother, connects faster to clients which prompts up selling and it is easy to use.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].