9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2131-2140 out of 2962
JB
Jacob Bright
06/11/19
Really solid platform
Really solid platform. The only thing it needs is a mobile app.
YL
Yohann L
06/06/19
"Perfect CTI Solution"
What do you like best about Talkdesk? Talkdesk is very easy for integration with Salesforce. We have access a the big ecosystem by AppConnect or APIs What do you dislike about Talkdesk?
DH
Darren H
06/06/19
"Easy to use and intergrate"
What do you like best about Talkdesk? The salesforce intergration and ease of use What do you dislike about Talkdesk?
A
Amanda
06/06/19
I think Talkdesk is very reliable…
I think Talkdesk is very reliable software. Pulling metrics is simple, the CSV function is easy and reliable. Callers are satisfied with our connection, and the software itself is extremely user-friendly.
QC
Quaid C
06/06/19
"Great fit for all!"
What do you like best about Talkdesk? Account Management; Talkdesk have helped us best understand the product, and, therefore make the most of it. As a result, our Customer Experience Team is improving on a weekly basis.
JY
Jordan Y
06/05/19
Talkdesk has been an invaluable tool…
Talkdesk has been an invaluable tool for our inbound and outbound customer support team. The reporting functionality and data visualization is simple and easy to interpret. Great solution.
AC
Amanda C
06/04/19
Great for Training Purposes
Very useful platform and easy to use! It's great for logging all calls and recording them so you can use them for training purposes! No complaints thus far!
TW
Taylor W
06/03/19
Terrific Product
Terrific Product! Such a solid platform, great solution for our small but growing call center!
AS
Alexa S
06/03/19
Great for Sales & Startups
Talkdesk has been an integral part of our business model. This review highlights Talkdesks use in a Sales environment. After using Amazon Connect I can say without a doubt that i prefer Talkdesk. It is user friendly, easy to train, and even easier to track metrics. It's intuitive model makes it a breeze to find the information you need on each and every client we have on our platform.
AU
Anonymous User
06/03/19
"Great for soft phones, but some glitches or things to improve on."
What do you like best about Talkdesk? I do think it's one of the simpler softphones, especially with the use of the callbar app. It helps to have the callbar always open to receive calls but it takes a couple of steps/clicks to do so every morning.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].