9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2061-2070 out of 2962
JS
Jason S
06/27/19
"Talkdesk review"
What do you like best about Talkdesk? The support that I received when I had an issue with calls not ringing was really responsive What do you dislike about Talkdesk?
MV
Miguel Villalobos
06/27/19
Convenient Software, a bit buggy
I've been using Talkdesk for some time now. I have mostly enjoyed it. There are a few bugs, but nothing that will prevent me from doing what I need to do. Would recommend.
DA
Diana Alves
06/26/19
Great tool
TalkDesk is a great tool! It's helpful being able to control your team and also make sure you have your client data connected with Salesforce.It's easy to use and the support is very fast and effective.
NG
Nathan Garlock
06/26/19
SalesRabbit Talkdesk
I’ve used Talkdesk everyday for a couple years now and I’ve found the reporting to be very helpful and accurate. The integration they have as well with our internal systems is solid stuff.
AU
Anonymous User
06/26/19
"Talkdesk a way of the future"
What do you like best about Talkdesk? I like Talkdesk because it allows me to jump into a conversation for help on my time. I don't feel like I'm being harassed.
AU
Anonymous User
06/26/19
"Talkdesk a way of the future"
What do you like best about Talkdesk? I like Talkdesk because it allows me to jump into a conversation for help on my time. I don't feel like I'm being harassed.
MH
Mike H
06/26/19
A Great App with a Simple Workflow
I have been using Talkdesk for a few years now and love the ease of use, simple workflow, and excellent record keeping. I know that I can always look back for crucial information at any time and it will be there. The ability to connect Talkdesk to your mobile phone is also a great feature.
MH
Mike H
06/26/19
A Great App with a Simple Workflow
I have been using Talkdesk for a few years now and love the ease of use, simple workflow, and excellent record keeping. I know that I can always look back for crucial information at any time and it will be there. The ability to connect Talkdesk to your mobile phone is also a great feature.
EW
Edmond W
06/25/19
Talkdesk has been delightful.
Talkdesk has been an easy and straight forward tool that our CC team has been using for many years. The layout of the live dashboard is easy to read to keep track of many things like: your service level, avg. abandon time, calls on queue agents on calls/signed in/on break and many more. You can also customize your live dashboard to your liking. Getting assistance when you run into any issues is quick and easy. You can give their CC line a call or chat and they are quick to reply.
EW
Edmond W
06/25/19
Talkdesk has been delightful.
Talkdesk has been an easy and straight forward tool that our CC team has been using for many years. The layout of the live dashboard is easy to read to keep track of many things like: your service level, avg. abandon time, calls on queue agents on calls/signed in/on break and many more. You can also customize your live dashboard to your liking. Getting assistance when you run into any issues is quick and easy. You can give their CC line a call or chat and they are quick to reply.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].