9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2051-2060 out of 2962
LD
Long D
06/27/19
"Easy to use robust call center phone system"
What do you like best about Talkdesk? Ability to create cases in salesforce with talkdesk that provide all our CRM contact information without having to search each phone number
PM
Paloma M
06/27/19
"So easy and complete!"
What do you like best about Talkdesk? It's just so easy to use and understand. Setting up new phone numbers takes 30 secons, works immediately and without any issue. Also, the analytics dashboard is really complete, we can analyze with just one look what happened on the past days, and what's happening on real time. Status Reporting. Makes it very easy and transparent to see what status you are in/have been in and the amount of each status time. Great for tracking breaks.Definitely great for ...
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AU
Anonymous User
06/27/19
"TalkDesk works for my company!"
What do you like best about Talkdesk? I like the clarity on calls and how you are able to see your queue easily! We can manage call work between 2 brands from this application and it works well! I would recommend using this if your company is a growing one!
JB
Joseph B
06/27/19
"Great calling system!"
What do you like best about Talkdesk? Our company uses talkdesk and it is very simple and efficient! With the easy-to-use interface, Talkdesk is by far the most efficient and foolproof calling software I've ever used, and I've worked at a few call centers. Support responds quickly and fixes issues in a flash as well. I definitely recommend!!!!
E
Eric
06/27/19
little buggy
little buggy, but it works pretty well with salesforce
KV
Karina Viera
06/27/19
Talkdesk is amazing to use on a huge…
Talkdesk is amazing to use on a huge company, our company is small but building its way up. It is very useable and very wise. I love using it cause it lets us save number, make teams, see our reporting, listen to voicemails. Get inbound and outbound calls. see how many agents are available who is not, how is working, who is on lunch and on breaks. As well as, look into our sentiment and dispositions. the lost i love about Talkdesk is we can track our service level. that is amazing.
JS
Jason S
06/27/19
"Talkdesk review"
What do you like best about Talkdesk? The support that I received when I had an issue with calls not ringing was really responsive What do you dislike about Talkdesk?
AU
Anonymous User
06/27/19
"Great "
What do you like best about Talkdesk? it's very easy to use, and always in a small window , so you can multitask. What do you dislike about Talkdesk?
MV
Miguel Villalobos
06/27/19
Convenient Software, a bit buggy
I've been using Talkdesk for some time now. I have mostly enjoyed it. There are a few bugs, but nothing that will prevent me from doing what I need to do. Would recommend.
JA
Jory A
06/27/19
Stellar service
Our entire Customer Service team and sales team use Talkdesk. Super reliable. Love them!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].