9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2011-2020 out of 2962
JD
Joe D
07/09/19
"More visibility into information I need"
What do you like best about Talkdesk? The most helpful thing so far has been reporting. Although the reporting interface could be better, I am able to request the specific data I need and run reports on-demand through the Talkdesk interface or Salesforce. There are scheduled reports we run weekly like the agent status report which allows you to see what status an agent is in and know how long they are in that status for the time frame you run the report for.
C
Customer
07/08/19
Talkdesk is a very useful service
Name: Jared F.Talkdesk is a very useful service. It is easy to navigate. The only changes I would like changed is that when you refresh the page, it should stay in the current status (ex: stay in offline instead of switching back to available). I also would like calls to load faster. You have to wait a few minutes before listening to a call.
AU
Anonymous User
07/08/19
"Product is super easy to use"
What do you like best about Talkdesk? I like the routing features which allows receiving incoming calls to my cellphone What do you dislike about Talkdesk?
JN
Janice N
07/08/19
Assistance at My Convenience
I like that Talkdesk allows me to control when and where I can ask for assistance. It is a good feeling when you are not being tied to the phone to wait for an answer. Or, better yet, not receiving calls at an inappropriate or inconvenient time. Talkdesk is easy to use and engage with assistants. They are friendly and knowledgable. They are equipped to answer my questions as well as to point me to the right resources. Thanks, Talkdesk!
L
Liron
07/08/19
Great product...
Great product our operations team use it for almost an year and the improve is massive. Many features like different access level, hot transfer, call flow, call back and more.
KS
Kimberly Simpson
07/08/19
Talkdesk is great for reporting and…
Talkdesk is great for reporting and monitoring staff
ML
Melissa Lora
07/08/19
Talkdesk allows for calls to route to…
Talkdesk allows for calls to route to my cellphone for ease of access. The calls have never dropped. It also records the conversation which helps fill in cases later.
J
Jennie
07/08/19
Talkdesk is great
Talkdesk is great! As a team leader, I get to monitor my teammates' live calls and provide feedback in real-time.
DH
David H
07/08/19
"A good tool"
What do you like best about Talkdesk? I like being able to filter through and listen to calls by campaign very quickly and efficiently. The reporting also provides a visual summary
CH
Casey Hostetter
07/08/19
Great product
Great product! Some features I would ask for but it is the best SaaS phone system out there.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].