9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2001-2010 out of 2962
FA
Folasade A ( TradeGecko )
07/12/19
Great platform
Great platform. encourages instant communication with team members and customers. recorded calls are used best for training, self reflection and accountability.
FA
Folasade A ( TradeGecko )
07/12/19
Great platform
Great platform. encourages instant communication with team members and customers. recorded calls are used best for training, self reflection and accountability.
AU
Anonymous User
07/12/19
"Talkdesk at work "
What do you like best about Talkdesk? Easy and simple to use, really fast and I can call almost everywhere. What do you dislike about Talkdesk?
CB
Cynthia B
07/11/19
Great tool for multi-line management
Talkdesk is a great tool for calls and managing them. The reporting tools make it easy to see all aspects of calls that are waiting, in progress, and agents in other statuses. Monitoring calls is quick and easy and for the most part the call quality is on point.
SF
Sam Ferraro
07/10/19
I Love everything about Talkdesk!
I Love everything about Talkdesk!
AU
Anonymous User
07/10/19
"TalkDesk is great!"
What do you like best about Talkdesk? The tool is simple to set up and to use. It has been reliable 95% of the time. I love that I can work from anywhere and receive calls forwarded to my cell phone.
YZ
YEHIA Z
07/09/19
Easy and functional
I've been using talkdesk for almost three years and it's been helping me a lot in doing my job, in fact it's a very important part of my work.
LK
Lara K
07/09/19
"perfect"
What do you like best about Talkdesk? using talkdesk made my work a lot more easier and fun , everything is well in order and and connected , connection is more than perfect calls are clear and loud and it almost never disconnects . I would highly recommend it
LB
L. Bailey-Woodward
07/09/19
Very Efficient system
Talkdesk has been the most successful system we have found for outbound and inbound calls.A lot of our agents work remotely or at other sites and the system works as efficiently as if they were sat in a call centre and this is very beneficial.Transferring calls is easy with the warm transfer option so we can link between sites and it can also be integrated with Salesforce which is extremely helpful for us as it records vital call stats and analysis.
JS
Jenni S
07/09/19
"Simple and quick"
What do you like best about Talkdesk? Talkdesk is super easy to use, the simple layout makes it easy to understand how it works. It also functions very quickly and it can be taken into use in just a few seconds. The quality of the calls is mainly good and I barely never have problems with the connection.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].