9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2021-2030 out of 2962
DM
Dylan McSparren
07/08/19
Talkdesk Omni-Channel Sync for Salesforce is awesome!
Talkdesk has been the perfect CTI solution for Salesforce. The omni-channel sync feature allowed our team to launch a chat channel with ease.
DH
Dave H
07/08/19
Useful
Talkdesk is a useful way to review recently completed calls within a pretty intuitive UI. The reporting function covers off what is needed, but in our instance, is perhaps not as crystal clear and fast as one might expect. Overall, it's a useful tool and provides a good amount of insight into what is happening on the customer support and sales sides.
JC
Jenny C
07/08/19
Super easy to set up
Super easy to set up. Great graphics & easy integrations with other systems.
F
Fernando
07/08/19
its a pretty good app but would be…
its a pretty good app but would be better if we can include to be able to hold multiple calls at the same time.
MS
Miles S
07/05/19
"Great and easy to use product"
What do you like best about Talkdesk? we have integrated Talk-desk with Salesforce so it automatically logs my calls and activities What do you dislike about Talkdesk?
AG
Amber G
07/05/19
"Super User-Friendly"
What do you like best about Talkdesk? It is so easy to use which made the changeover from traditional phones absolutely seemless What do you dislike about Talkdesk?
AU
Anonymous User
07/05/19
"Works Great, Easy"
What do you like best about Talkdesk? Talkdesk simplifies calling, storing contact data, and managing conversations. The recordings of previous calls really helps for ensuring quality of service!
AU
Anonymous User
07/04/19
"Easy to Use. Easy to Manage. Terrible Implementation."
What do you like best about Talkdesk? Talkdesk is extremely easy to learn. The UI and Admin structure are intuitive and modern. We don't need IT at all to configure IVR menus, greetings, manager users, or reporting.
AU
Anonymous User
07/03/19
"Superb tool!"
What do you like best about Talkdesk? Due to Talk Desk being installed on my laptop, I can work from anywhere and I am not tied to the landline on my desk as usual.
RR
Rebecca Reeve
07/03/19
Talk Desk is a pretty efficient way to…
Talk Desk is a pretty efficient way to stay connected to clients while on the go. This enables me to roam freely between our 6 venues we have allowing us to be where we need to be while able to connect over talk desk with other clients. Only 1 mark down due to inactivity for a short amount of time can catch you out missing calls as you are no longer logged in. This can be a little frustrating when focused on important excel sheets and you miss an important client. Saying this it is a small ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].