9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 1981-1990 out of 2962
AH
Amir Haq
07/22/19
We've had a pretty good experience with…
We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from.TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications ...
Read more
DF
David F
07/20/19
"Overall Quality System"
What do you like best about Talkdesk? The widget makes for easy use without taking up an entire screen to do so. What do you dislike about Talkdesk?
GW
Grant W
07/20/19
"Talkdesk is the best"
What do you like best about Talkdesk? The Talkdesk UI is just effortless. It takes so little training to use and works exceptionally well. It is a staple in my every day work experience and something that is absolutely seesential to what I do.
GW
Grant W
07/20/19
"Talkdesk is the best"
What do you like best about Talkdesk? The Talkdesk UI is just effortless. It takes so little training to use and works exceptionally well. It is a staple in my every day work experience and something that is absolutely seesential to what I do.
C
Customer
07/19/19
Awsome app to use
Awsome app to use
AO
Alex Owens-Baird
07/19/19
Alex Owens-Baird
Talk Desk helps get my day to day over in an easy way. I work in a customer support role, but one where customers aren't calling in all day. I maybe get 1 call an hour, which means that when a call does come in, it's important to answer since we get so few of them. The notification preferences I can set for my TD app (for Macs) will actually take over my screen and override other programs I'm using. This means I can work out of my SalesForce inbox without having to keep Talk Desk open on my ...
Read more
C
Customer
07/19/19
Awsome app to use
Awsome app to use
AO
Alex Owens-Baird
07/19/19
Alex Owens-Baird
Talk Desk helps get my day to day over in an easy way. I work in a customer support role, but one where customers aren't calling in all day. I maybe get 1 call an hour, which means that when a call does come in, it's important to answer since we get so few of them. The notification preferences I can set for my TD app (for Macs) will actually take over my screen and override other programs I'm using. This means I can work out of my SalesForce inbox without having to keep Talk Desk open on my ...
Read more
JO
joyce o
07/19/19
"easy and practice "
What do you like best about Talkdesk? Overall experience is positive. The least I like about Talkdesk is the reporting section.
VK
Vera K
07/18/19
"Great, stable program, easy to use!"
What do you like best about Talkdesk? Talkdesk is a very efficient software, which is also very easy to use. It's very intuitive and does not need any explanation for a new user. Everyone can start working with it immediately.
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].