9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1971-1980 out of 2962
JC
Jordan C
07/24/19
Talkdesk is a high-quality telephony…
Talkdesk is a high-quality telephony tool, well integrated with Salesforce.Quite simple to install, we now have a lot of reporting in Salesforce on every call.However, it still misses some dashboard settings in-app. Talkdesk is located in Portugal for EU : great because it's on our timezome. In fact, we would have prefer some people physically in our offices to do the migration between old tool and Talkdesk
JR
Justin R
07/24/19
"Agent productivity and quicker consumer assistance "
What do you like best about Talkdesk? Ease of use, case creation in service cloud to better help our agents assist consumers What do you dislike about Talkdesk?
AP
Andy P
07/23/19
Great web-based tool It has been very…
Great web-based tool It has been very helpful during my training. I have been able to listen to co-worker's calls and learn from their conversations.
AP
Andy P
07/23/19
Great web-based tool It has been very…
Great web-based tool It has been very helpful during my training. I have been able to listen to co-worker's calls and learn from their conversations.
M
Melissa
07/23/19
Excellent Customer Support
Excellent Customer Support, easy interface, fast turnaround
TG
Tiffany Garavito
07/23/19
Great Service!
Have been using Talkdesk for over two and a half years! It is a great tool for reporting and managing agents for live feedback. Pretty simply and easy to navigate, would definitely recommend to any business!
G
Gina
07/23/19
I have been using talkdest for 2 years…
I have been using talkdest for more than 2 years now and overall it is a good system for our companies needs. I look forward to the continued use of Talkdesk throughout my employment.
C
Customer
07/23/19
Clear calls
Clear calls. Reporting is solid but the chrome extension makes things worse on many sites
M
Melissa
07/23/19
Excellent Customer Support
Excellent Customer Support, easy interface, fast turnaround
AH
Amir Haq
07/22/19
We've had a pretty good experience with…
We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from.TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].