9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 1961-1970 out of 2962
JC
Jordan C
07/29/19
"Great overall Telephony Tool"
What do you like best about Talkdesk? Salesforce Integration, reliability, easy-to-use for end users What do you dislike about Talkdesk?
LP
Lucas Parpinelli Bordoni
07/29/19
TalkDesk is very easy to use and set up…
TalkDesk is very easy to use and set up by people who don't have much experience. Also, we use it internally to inbound/outbound calls with the customers, coworkers and etc and record interactions in a way we could easily reference them in the future.
AB
Amber B
07/29/19
TalkDesk Review
I use TalkDesk everyday for work. It allows me to easily communicate with clients and co-workers.
RI
Riccardo I
07/25/19
User friendly platform, great Customer Service
User friendly platform, good reports, perfectly compatible with our CRM system an with a very efficient Customer Service. We only found some connectivity problems in some specific markets (mainly, MEAST and Russia) and to call some countries we had to use an external provider to obtain a number where to call from.
SS
Saurabh S
07/25/19
"Brilliant callbar for outbound calls and very efficient call reporting and monitoring system"
What do you like best about Talkdesk? I really like the reporting I can do on TD portal. It is very intuitive and so easy to understand for any new user. I am a new user myself and it did not take me more than 5 minutes to learn everything myself. The call drop rate is next to none and that is the best thing I like about TD. Stability is everything and that's what this callbar delivers.
HC
Harvey C
07/25/19
Platform is perfect.
Talkdesk has increased our teams efficiency by keeping downtime low and call volume high. The simplicity of the platform and user friendliness allow us to train our staff faster than any other platform in the past. Although we would like to customize color templates, we are happy.
C
Customer
07/24/19
Clear Crisp connection
I've used talkdesk for almost 1.5 years now and for the most part it's been great. Can load it up quickly, can switch between different numbers easily and has an auto dialer feature. sometimes customers complain about the connection, like they can't hear me well.
KF
Kristy F
07/24/19
Everyday user!
I use TalkDesk everyday for work, and I love it! Besides the occasional lag from poor wifi, it's usually a smooth transition from the click of a number to talking on the phone. I have no complaints. By far my favorite online phone!
SL
Sophie Lambert
07/24/19
Recently switched to Talkdesk
Recently switched to Talkdesk - no problems at all with the switch over. Extremely supportive all throughout the process and provided lot's of support and training via phone calls. So many excellent features.. we made the right choice! :-)
A
Anya
07/24/19
It’s made our phone experience a lot…
It’s made our phone experience a lot better. I love being able to see who is calling and how long they’ve been on hold!
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].