9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1931-1940 out of 2962
C
Cole
08/13/19
Talkdesk has fantastic call quality
Talkdesk has fantastic call quality, and is very user friendly! There are links to voicemails, calls, missed calls, call recordings and you are able to submit notes during and after the call is complete
TS
Todd Summers
08/12/19
Great Overall!
Great for a company that needs many users to have access to the same line and phone number. Very easy to use and teach new users. We appreciate how easy transferring calls is and how Talkdesk integrates with our CRM platform.
L
Lauren
08/12/19
Unsatisfactory support & setup
We are just about to go live with Talkdesk and I feel like it is one of those situations where sales were very very pushy, promised to be there and then disappeared as soon as we signed the contract. We have had face to face meetings where they mis-sold a feature, confirmed how things worked (that were later confirmed to be incorrect) and then passed over to a 3rd party based in the US (we are in the UK) who have to be fair been supportive (some miscommunication between them, Talkdesk and ...
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L
Lauren
08/12/19
Unsatisfactory support & setup
We are just about to go live with Talkdesk and I feel like it is one of those situations where sales were very very pushy, promised to be there and then disappeared as soon as we signed the contract. We have had face to face meetings where they mis-sold a feature, confirmed how things worked (that were later confirmed to be incorrect) and then passed over to a 3rd party based in the US (we are in the UK) who have to be fair been supportive (some miscommunication between them, Talkdesk and ...
Read more
M
Manny
08/09/19
Love it
Love it, makes everything so easy!
D
Daniel
08/09/19
Talkdesk.
Talkdesk.It's a fine piece of software, indeed, easy to use, simple, the tutorials and free courses of Talkdesk Academy are really useful...Still, I have had troubles working with it remotely. It would appear that the integration between Vodafone Portugal (as an ISP) and Talkdesk is not properly done, because an average 50% of my calls fade out at exactly 30 seconds when working at home, and this happens a) with all the devices at home connected to the Internet b) with only the computer ...
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EC
Emily Ch
08/08/19
Fantastic service
What an amazing service and feature to be able to work with! Easy and straightforward to use, the quality of calls is superb and with everything running through my laptop it's so convenient no matter where I am.
ML
Michael L
08/07/19
A great tool for Contact Centres
Talkdesk is a great tool for providing phones to a contact centre with a number of agents. The integration with other tools like Slack is quite helpful for setting up rules on SLA breaches and tracking mode usage. The reporting is intuitive and easy to use, but there are some limits to what the types of reports you can pull. Support is great and has a quick turnaround when tickets are filed for assistance.Overall great tool.
SM
Sahil Makadia
08/06/19
Reliable, does the job
Nothing to complain about to be honest, we use this everyday for our inbound/outbound calls and do not have issues at all really!
D
Daniele
08/06/19
recomended
Very good real time tool. Great performance breakdown and analysis review. Clear dashboard for real time stats as well as the ones from previous periods. Allows to recognize top performer, provide course correction early and drive the raising of occupancy
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].