9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1921-1930 out of 2962
AU
Anonymous User
08/14/19
"TalkDesk is a great tool to speak to customers and learn"
What do you like best about Talkdesk? Just started at a new company and TalkDesk has been amazing me at helping me shadow and learn by listening to my coworkers and how they handle their calls
AU
Anonymous User
08/14/19
"Outstanding Service"
What do you like best about Talkdesk? Love the transparency of Talkdesk. It is extremely insightful and pulling reports is user-friendly. What do you dislike about Talkdesk?
K
Kelly
08/14/19
Awesome Service
I think Talkdesk is a great service. It is user-friendly and so easy to set up. Great insight into the work being done and wonderful quality of calls.
AU
Anonymous User
08/14/19
"Administrator for 2 years ( Steven B ), a good product always looking to improve"
What do you like best about Talkdesk? The deployment of TalkDesk is simple and they always seem to have features on the roadmap that are requested and needed.
AU
Anonymous User
08/14/19
"Talkdesk "
What do you like best about Talkdesk? It is easy to use, that is the most important thing. In the customer service field you need something that is easy to manipulate so that you can get back on the phone and assist the customers.
CS
Courtney Scott
08/14/19
I have regular difficulty with the…
I have regular difficulty with the person I am calling being able to hear me. This is an issue if I use headphones or use my computer audio.
AU
Anonymous User
08/14/19
"Very Capable Platform"
What do you like best about Talkdesk? The system has a very intuitive UI on the operator side, allowing for ease of use. -Kenny L. What do you dislike about Talkdesk?
AU
Anonymous User
08/14/19
"Great visibility for a manager"
What do you like best about Talkdesk? With a team that works mostly remote the dashboards are great to see our daily productivity and my reps availability. The option for phone trees and different recordings is awesome as we service many different customer types internationally.
ML
Michael L
08/14/19
"Talkdesk's setup and tools are easy to use and support is friendly and prompt"
What do you like best about Talkdesk? Reporting is very quick and easy to pull with insightful graphs and chats built in. Requests for support have been answered promptly and in a friendly manner.
VY
Venkat Y
08/13/19
TalkDesk - One stop solution for your VOIP Calling
I’ve been using TalkDesk for a while now and the good thing I never had an instance of missing my work-related calls on my phone. A very clean user-friendly setup allows you to transfer calls to your hand-held devices or phones. And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I’ve also used Plivo in the past which has the best voice quality on VOIP calls. All in all, I’d def recommend TalkDesk to anyone who is looking out for a VOIP calling ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].