9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 1901-1910 out of 2962
AU
Anonymous User
08/28/19
"Talkdesk has been a learning experience."
What do you like best about Talkdesk? I like the simplicity and the features of the website. As somebody who was new to the platform and my job it was easy to shadow fellow coworkers and see my stats in real time.
AU
Anonymous User
08/27/19
"Excellent Tool"
What do you like best about Talkdesk? User friendly, simple and easy to use. Great for reporting and managing agents. It has been the easiest phone tool I've used.
CS
Colby S
08/27/19
"Reliable, no-frills phone software for support operations"
What do you like best about Talkdesk? - Clean, simple layout - Very easy to use, little room for error and easy to learn
Z
Zachary
08/27/19
It works really well
It works really well. I think that it is easy to use and the quality of service is great and the customer service is superb.
AU
Anonymous User
08/26/19
"Talkdesk is great for Small & Big Call Centers"
What do you like best about Talkdesk? I like the greetings that pop up for each call. I like the ease of transferring cold and warm transfers.
BB
Brooke B
08/23/19
"Easy & efficient— Talkdesk fits the bill!"
What do you like best about Talkdesk? Talkdesk was easy to use and integrated well with the way that we used Zendesk. Each call that came in immediately connected to the contact that was logged in Zendesk (if applicable), which made confirming identification and checking previous tickets incredibly easy.
KA
Kate Allred
08/22/19
I like Talkdesk and have used it at…
I like Talkdesk and have used it at other companies. I like the call recording feature and the ability to set a status so if you need to do after call work you don't get another incoming call.
AU
Anonymous User
08/22/19
"Great use! "
What do you like best about Talkdesk? The fact that you are able to listen in to someone else’s call (silent monitoring) is great! What do you dislike about Talkdesk?
MH
Megan Hansen
08/20/19
Talk desk is convenient but I often…
Talk desk is convenient but I often have issues with call quality and calls being heard at all. Their customer support is very attentive and you can tell they want to help you with your issues.
SL
Savannah Littleton-Hutchinson
08/20/19
Talkdesk works well and makes it simple…
Talkdesk works well and makes it simple and easy to keep all of our information in one spot. It makes it simple to hold, mute, and transfer calls.
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].