9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1891-1900 out of 2962
ZA
Zach Adams
09/04/19
Talkdesk is great!
Talkdesk is great. I love being able to go back and listen to calls for details I may have missed in the initial call. It's helped me in the sales process and has helped me train others as well. My only qualm is that it will go offline sometimes even when my internet doesn't go out, and that interferes with incoming calls. I also wish there was a way to create bookmarks in my calls so that I can know exactly where I spoke about a specific topic in longer calls that I need to replay. ...
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AB
Alyssa Biscoe
09/04/19
The ease of use and customer service is…
The ease of use and customer service is what makes Talkdesk a great product. As with any software/technology, things "break" (outage/call drop) but the team seems to always come to a resolution quickly.
VK
Varun K
09/03/19
"Simplifying the IVR process"
What do you like best about Talkdesk? Compared to many other VOIP providers, Talkdesk has a very simple, straightforward, and easy to setup interface that makes creating advanced IVR flows fun. The ease with which it integrates with our CRM, and our back-end databases makes creating useful analytics reports a breeze. The dial tools available to our users is very intuitive and it completely removed our need to desk phones. The mobile capability this allows increased our teams productivity ...
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SC
stephanie c
09/03/19
Talkdesk has made my work day a lot…
Talkdesk has made my work day a lot easier since my company has started working with them. The feature that you are able to record and play back your calls has come in handy so many times. You are able to set an away message which for me was a very big deal as it gives me time to multitask which everyone always needs!! I love that you can easily check your voicemails as well and check your patient feedback from the call
DC
Daniel C
08/29/19
Talkdesk has been an excellent tool for…
Talkdesk has been an excellent tool for our organization. We have a 40% increase in our productivity when it comes to more volume output with our sales calls. Not only is the system easy to use, but any issues we encounter get solved right away from their knowledgeable team.
T
Thibaut
08/28/19
Very nice
Very nice plateform, very fast dialing
AU
Anonymous User
08/28/19
"Used for both IB and OB"
What do you like best about Talkdesk? Voicemail drop saves so much time on outbound outreach What do you dislike about Talkdesk?
AU
Anonymous User
08/28/19
"Talkdesk has been a learning experience."
What do you like best about Talkdesk? I like the simplicity and the features of the website. As somebody who was new to the platform and my job it was easy to shadow fellow coworkers and see my stats in real time.
CS
Colby S
08/28/19
Perfectly adequate phone client for call centers
I have been using Talkdesk as our phone client for a support and analytics operation with a transportation company with tens of thousands of users for the past six months. All told, I've been nothing but impressed. It's simple, easy to use syncs seamlessly with our email software. Definitely worth trying out for call center applications. Try it out!
PO
Patryk Odedina
08/28/19
Talkdesk is great for any sales or CS org
Talkdesk is great for any sales or CS org. The click-to-dial function allows reps to burn through call lists, and the transfer functionality is great. Would recommend 10/10
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].