9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1881-1890 out of 2962
AA
Adrian Addie de Jesus
09/09/19
5-Star Talkdesk
TalkDesk is a very useful tool for our company, with it we can manage both our employees and customers.
J
Jennifer
09/08/19
Excellent customer care
Excellent customer care
WZ
Wilmer Zuniga
09/07/19
it is short on reports and it has not…
it is short on reports and it has not accurate #s
JS
Jordan S
09/07/19
Call center optimization at its finest!
Talkdesk’s platform is truly revolutionary. Not only do you have enterprise ACD/IVR capabilities, but dozens of seamless integrated systems right at your fingertips, all without requiring any coding knowledge. The ‘clicks not code’ philosophy with automated task creation makes life simple and streamlines agent processes with ease. If you are looking to take your call center to the next level, look no further than Talkdesk.
C
Customer
09/06/19
We've not been using Talkdesk for long
We've not been using Talkdesk for long, but it's already a great improvement in experience over our previous phone system.
MS
Max Safier
09/06/19
Talkdesk is paving the way for the…
Talkdesk is paving the way for the future of the Contact Center. If you are looking to stand up your contact center faster than anyone else with all the bells and whistles than Talkdesk is the way to go. They integrate well with most CRMs if they have an open API, and their APP exchange is a great way to layer on new products to your existing solution without having to go anywhere else. It is very seamless to do, and they offer 30-day trials to all their apps. That way, you can see if you ...
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AU
Anonymous User
09/05/19
"Great features, easy use and implementation"
What do you like best about Talkdesk? I love using the callbar, it is an excellent tool. The app makes calling comfortable, fast, and if it is linked to Salesforce, it is just a second to dial. Amazing that you can wherever you want just using internet. Updates are easy and quick. Notification appears just on the top of the page.
NB
Nelson B
09/05/19
TalkDesk is extremely efficient and…
TalkDesk is extremely efficient and makes life easier when answering calls, and needing to gather any data in regards to said calls.
P
PatriciaH
09/05/19
Great experience over the years
Great tool, I use it every day for calling. It is extremely important to have a good connection be able to complete the coaching with our clients. Talkdesk enables us to have longer conversations and perform well with each client. It is very easy to use, and it is reliable.
E
Edgar
09/05/19
Gets an A+ from me!
PROS: I love how Talkdesk simplifies communication with our clients. We can engage them n real time and do things effectively to increase customer staisfaction and loyalty. It is also an easy product that allows us to fully benefit from having an enterprise-grade call center software without the heavy price tag and other complications.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].