9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1831-1840 out of 2962
AU
Anonymous User
09/26/19
"My experience with Talkdesk"
What do you like best about Talkdesk? Talkdesk is really awesome and fast..!!! What do you dislike about Talkdesk?
AU
Anonymous User
09/26/19
"A Fluid Experience Overall"
What do you like best about Talkdesk? The entire application itself is very user friendly and easy to use. I don't think I have had many negative experiences with the application itself because it works every time I need it to. The interface is very stylish and makes the information available very presentable and easy to access. The metrics are easy to read and are presented in a stylish layout.
AU
Anonymous User
09/26/19
"Talkdesk Review for SpotHero"
What do you like best about Talkdesk? helps answer our calls in a timely manner to help our customers What do you dislike about Talkdesk?
JN
Jonathan N
09/26/19
"Service Desk calls made easy"
What do you like best about Talkdesk? It integrates very well with Zendesk. It has an easy to use interface. It has a nice dashboard for live tracking of agents and calls. Monitoring active calls is handled well.
AU
Anonymous User
09/25/19
"Good SF Integration with Responsive Customer service"
What do you like best about Talkdesk? Good SF Integration with Responsive Customer service What do you dislike about Talkdesk?
AU
Anonymous User
09/25/19
"Great tool so far! "
What do you like best about Talkdesk? Being able to go back and listen to calls taken by the agents. What do you dislike about Talkdesk?
AU
Anonymous User
09/25/19
"Talkdesk rocks!"
What do you like best about Talkdesk? I like the various ways of reporting that are available within talk desk What do you dislike about Talkdesk?
AU
Anonymous User
09/25/19
"Great for a big office with lots of interconnected departments!"
What do you like best about Talkdesk? I love that we can listen to recorded phone calls through TD with ease, and that we can search for those conversations. We have lots of different corners of our business that overlap with each other and there's always a piece of the puzzle that can be connected by listening to a phone call with a client that addresses similar issues
MZ
Mitchell Z
09/24/19
"It just works"
What do you like best about Talkdesk? It integrates with Salesforce which makes it easy to pull up caller's information before I even answer. It is also easy to track which other agents are currently on calls, and how many agents we have available.
AS
Austin S
09/24/19
"TalkDesk - Not The Best In Connections"
What do you like best about Talkdesk? I like that it is easy to use and input numbers to call people, but to be honest, that's about the best part of this software overall.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].