9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1801-1810 out of 2962
AR
Alexis R
10/14/19
"Customer Hero"
What do you like best about Talkdesk? I love that Talkdesk is so user friendly and it makes my day go by so smoothly! What do you dislike about Talkdesk?
AU
Anonymous User
10/11/19
"Talkdesk Omni-Channel Sync for Salesforce is wonderful"
What do you like best about Talkdesk? The omni-channel sync feature has allowed us to implement chat while keeping our two support channels separated. What do you dislike about Talkdesk?
AU
Anonymous User
10/10/19
"Talkdesk"
What do you like best about Talkdesk? Coming from the customer success team, we use talkdesk on a daily basis. It serves as our main tool where we document customer interaction and use the soft phone to receive and make outbound calls. Talkdesk is very easy to use and for the past two years, I cannot even recall a time where Talkdesk is down. Awesome Job Talkdesk!!! :D
AU
Anonymous User
10/09/19
"AWESOME EASY TO USE TOOL!"
What do you like best about Talkdesk? Talkdesk allows us to make the connection with our customers a seamless experience. With all the tools you need in front of you, it makes my job a lot easier.
AU
Anonymous User
10/09/19
"Hold Status on TD"
What do you like best about Talkdesk? Reporting is ok and action during escalations. I like that the status of teammates can be customized and the real-time view is also good.
SC
Sheel C
10/09/19
Full featured
Full featured, hosted contact center. Has all the features necessary to get going quickly and a simple enough UI to configure specific tailor the experience for our use cases.
BW
Bryan Wheeler
10/09/19
I love TalkDesk
I love TalkDesk! It has helped me streamline all my processes and improve all of my calls stats. By doing this, it has lead my company to have a a higher GP.Bryan W
AU
Anonymous User
10/09/19
"Talkdesk is easy to use and reliable"
What do you like best about Talkdesk? I like the ease of use, and the callbar option for Talkdesk. We use both the callbar and Talkdesk in the browser and they are both easy to navigate.
AU
Anonymous User
10/09/19
"Omnichannel "
What do you like best about Talkdesk? I like the layout of the Talkdesk system. What do you dislike about Talkdesk?
AU
Anonymous User
10/09/19
"Talkdesk is reliable and easy to use"
What do you like best about Talkdesk? The platform is very user friendly and allows us to make use of it in a very effective way, it is also very reliable, having almost no issues since we started using it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].