9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1791-1800 out of 2962
AU
Anonymous User
10/21/19
"Great Connectivity / Spotty Connection"
What do you like best about Talkdesk? I love how It connects to all important applications and softwares we use. It makes keeping notes, and issue tracking very simple, and readily available from anywhere.
SB
Scott B
10/21/19
"Great Customer Service Capabilities!"
What do you like best about Talkdesk? Intuitive caller ID, auto ticket creation in our ticketing system (Zendesk), Intuitive call routing (giving the customer to the last agent they talked if calling in again), good Admin access and visibility. Transferring calls is easy, too! The ease of use in a fast-paced customer service environment is massively helpful.
IS
Isaiah Salamanca
10/21/19
I use it often for work
I use it often for work. I have never had an issue with Talkdesk. It seems to be one of the most convenient applications I use.
KT
Korrie Thomas
10/21/19
Talkdesk is a great tool
Talkdesk is a great tool! How is shorts the calls to send to the appropriate representative is amazing!!!
AU
Anonymous User
10/21/19
"Satified user of Talkdesk"
What do you like best about Talkdesk? Easy to onboard to new hires and from an admin standpoint appreciate that the software was easy to learn and manage What do you dislike about Talkdesk?
SS
Steve S
10/21/19
"Talkdesk review"
What do you like best about Talkdesk? The controls are easy enough to understand, once you get the hang of it. It does allow for easy transfer of calls. The address book feature is very handy; it is nice to know who is calling, especially because we have some callers that are frequent callers.
D
Dani
10/21/19
Great quality of calls and easy to use
Great quality of calls and easy to use
JD
Johann Davila
10/21/19
TalkDesk is an amazing service
TalkDesk is an amazing service for our call center. It’s easy to use with great integrations along with helpful support.
SS
Steve S
10/21/19
"Talkdesk review"
What do you like best about Talkdesk? The controls are easy enough to understand, once you get the hang of it. It does allow for easy transfer of calls. The address book feature is very handy; it is nice to know who is calling, especially because we have some callers that are frequent callers.
J
Johanna
10/16/19
Talkdesk is the best !
Talkdesk is the best !
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].