9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1711-1720 out of 2962
MW
Melissa Wright
11/06/19
Talkdesk is so easy to use!
Talkdesk is so easy to use! It works so well for our business, as we have different areas of the US that we service, and we can have designated phone numbers with local area codes for each area from Las Vegas to Raleigh!
AU
Anonymous User
11/05/19
"NOT THE BEST"
What do you like best about Talkdesk? It's pretty easy to undersand, you can learn to use it in one day. What do you dislike about Talkdesk?
AA
Allyson Anger
11/05/19
Talkdesk is the best. User Friendly! Allyson A.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
LR
Liam R
11/05/19
"An Essential Support Center tool"
What do you like best about Talkdesk? Ease of transferring calls to other agents What do you dislike about Talkdesk?
IS
India Smith
11/05/19
Easy to use and extensible service
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
AU
Anonymous User
11/05/19
"Solid platform"
What do you like best about Talkdesk? I use talkdesk on a daily basis for my support facing role and I find they're application to be extremely easy to use with it's plethora of features.
AU
Anonymous User
11/05/19
"Talkdesk says me time, money, resources and gives me what I need and some! "
What do you like best about Talkdesk? Their technical support is great and I love the easily accessible metrics they provide to help us keep on track of our KPIs & OKRs
AU
Anonymous User
11/05/19
"Talkdesk says me time, money, resources and gives me what I need and some! "
What do you like best about Talkdesk? Their technical support is great and I love the easily accessible metrics they provide to help us keep on track of our KPIs & OKRs
RY
Rodrigo Yasuharu A
11/04/19
"Technical"
What do you like best about Talkdesk? Information about metrics. The girl voice. What do you dislike about Talkdesk?
J
Jerry
11/04/19
Talk desk is a great service
Talk desk is a great service. It has not failed me once.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].