9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 1651-1660 out of 2962
J
jarrett
11/15/19
worst customer experience
worst customer experience I have ever dealt with. The bar is extremely low for what to expect from businesses so its usually easy to be impressed...however Talkdesk was still able to fall short.Do yourself a favor and use a different solution. Not a lot of differences between the platforms so go with one where the service is adequate.Update: I cannot respond to the reply on this thread from talkdesk. However, if I am discussing the terrible experience I've had with your CX team then ...
Read more
A
Antonio
11/15/19
Talkdesk is very easy
Talkdesk is very easy, fast and intuitive to use. Excellent connection with salesforce never given problems
AU
Anonymous User
11/15/19
"Talkdesk over the rest"
What do you like best about Talkdesk? I love how user friendly the Talkdesk callbar is and the reporting that comes along with it. What do you dislike about Talkdesk?
AU
Anonymous User
11/15/19
"Easy to set up, great customer service"
What do you like best about Talkdesk? Implementation was a breeze and the knowledge base is extremely helpful and thorough. There are so many features make assessing quality assurance easier and more straight forward.
BC
Bryan C
11/15/19
"Talkdesk has been awesome!"
What do you like best about Talkdesk? Talkdesk has been very reliable, there has been some updates pushed out so it is great to see that they are actively bringing new things out/ adding in new features. The call bar is very easy to use thanks to its seamless UI
LE
Lydia E
11/14/19
Make for easy monitoring and management…
Make for easy monitoring and management of phone agents. Customise your reporting screen and track what is important to you and your business.
AB
Antonio B
11/14/19
"A. B. Easy to use"
What do you like best about Talkdesk? I like the connection speed between the click with the lead and the beginning of the call What do you dislike about Talkdesk?
SS
Samuel S
11/14/19
"TalkDesk a very good System"
What do you like best about Talkdesk? I do not have problems using it. I have been working with TalkDesk for a while and I never had any issues using. A system which work smoothly is the best.
AU
Anonymous User
11/14/19
"TalkDesk makes managing large teams easy"
What do you like best about Talkdesk? Live reporting screen is easily customisable so you can keep track of what is important to you. You can also pull lots of different reports for all your needs.
AU
Anonymous User
11/14/19
"TalkDesk makes managing large teams easy"
What do you like best about Talkdesk? Live reporting screen is easily customisable so you can keep track of what is important to you. You can also pull lots of different reports for all your needs.
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].