TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

"Easy to use inbound/outbound call service for small business"

What do you like best about Talkdesk? Talkdesk is great in providing our company the fundamentals in a calling service: inbound, outbound, quality sound, recordings, hours/voicemail, and the ability to have multiple agents. Talkdesk support is always available to help should issues come up.

"Talk Desk is so easy"

What do you like best about Talkdesk? Talk Desk is so easy to use and dependable. What do you dislike about Talkdesk?

"Easy to use, pretty good call quality"

What do you like best about Talkdesk? I like that the app is easy to use and has pretty good audio quality. I can always hear the other person really clearly. The app is also easy to deploy as a system administrator. I also appreciate the occasional updates, it shows that the application is not falling behind and always looking to improve, even if we aren't seeing issues. The update process is also fast and almost unrecognized by most of our users.

"Decent product for everyday use"

What do you like best about Talkdesk? I find the integrations into Salesforce easy to help track my data. I also like the ability to warm transfer and speak with my colleague first. Talkdesk is helpful when it comes to transferring calls to other individuals, placing people on hold, and muting myself.

"Vital to Daily Operations"

What do you like best about Talkdesk? Useful for quick calling and tracking information like call logs, hourly/daily/weekly/monthly call data, and call recordings as well

"Generally good"

What do you like best about Talkdesk? the reporting tab is particularity useful for me. It's nice to see where I am in rotation in regard to other users in my call group

"Customer Experience"

What do you like best about Talkdesk? Statistics can easily be found. You can easily keep track of activities on Talkdesk. What do you dislike about Talkdesk?

"Good and Easy"

What do you like best about Talkdesk? the thing il like the most it is very easy to use and practical.

"I use Talkdesk everyday for work! It is very easy to use! "

What do you like best about Talkdesk? The features are easy to access! Talkdesk is much simpler than using a hard phone in an office setting! Talkdesk does not have "extra" features, which makes it feel organized.

worst customer experience

worst customer experience I have ever dealt with. The bar is extremely low for what to expect from businesses so its usually easy to be impressed...however Talkdesk was still able to fall short.Do yourself a favor and use a different solution. Not a lot of differences between the platforms so go with one where the service is adequate.Update: I cannot respond to the reply on this thread from talkdesk. However, if I am discussing the terrible experience I've had with your CX team then ...