9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1571-1580 out of 2962
AU
Anonymous User
11/22/19
"Amazing Experience with Talkdesk"
What do you like best about Talkdesk? The ability to see numbers and users names. It's nice that the calls come to 3 people at a time as it helps to know you have support if you are not able to answer the call. This cuts down on calls being queued.
MM
Melissa M
11/22/19
"Talkdesk has made managing our call volume effortless! "
What do you like best about Talkdesk? Salesforece integration is fantastic. Reliability of platform, all of the features that we could need like Interactive voice response, Customizable call queues and Automatic call distribution!
RW
Ryan W
11/21/19
"Very convenient and user friendly"
What do you like best about Talkdesk? Talkdesk is very easy to use and has not given me problems during my calls. What do you dislike about Talkdesk?
AU
Anonymous User
11/21/19
"Excellent app. "
What do you like best about Talkdesk? How friendly the interface is. The appearance is very nice.When using Talkdesk and answering calls it is super fast efficient and calls flow very well.Something else I like about Talkdesk is its efficiency and speed when starting a session and closing it. It is very easy and fast. Sometimes the application has internal updates to improve the performance of the same application, which is very good, since the application alone improves and is constantly ...
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AP
Andrew P
11/21/19
"Experience has been mostly good, with some occasional lag"
What do you like best about Talkdesk? We have set up click to call with talkdesk and it has helped me focus a lot more What do you dislike about Talkdesk?
CH
Coral H
11/21/19
"A consistent phone system"
What do you like best about Talkdesk? I like that we are able to see who is online and the different status options in talkdesk, it is very helpful for coordinating phone calls, transfers, and pretty much everything else.
KM
Kyle M
11/21/19
"Love the insight and reporting"
What do you like best about Talkdesk? As a manager, I love the insight provided in the reporting. What do you dislike about Talkdesk?
AU
Anonymous User
11/21/19
"Danielle P"
What do you like best about Talkdesk? I enjoy that the call bar, itself, is on it's own separate tab and it is not stagnant. What do you dislike about Talkdesk?
BB
Baily Boaz
11/21/19
It makes my day easier
It makes my day easier! I really like that I can log my calls to my customers directly from Talkdesk to Salesforce. It helps me to avoid double-logging and saves me time.
CK
Cortney Kelman
11/21/19
TalkDesk is above all the rest! - Cortney K
TalkDesk is the best! Easy to use and can be used virtually anywhere. Login from the office, home, or even on the road. As long as you have an internet connection, you can use TalkDesk. I've even used the software during a hurricane evacuation working off my mobile hot spot.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].