9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1561-1570 out of 2962
AU
Anonymous User
12/03/19
"Talkdesk is easy to use and user friendly."
What do you like best about Talkdesk? I like to be able to leave notes in talkdesk right after the phone call and have it go to all platforms. What do you dislike about Talkdesk?
KK
Kyle K
12/03/19
"Driving our contact center forward"
What do you like best about Talkdesk? Ability to customize the IVR with TD Studio. Easy and user friendly. What do you dislike about Talkdesk?
AU
Anonymous User
12/02/19
"5 out of 10"
What do you like best about Talkdesk? Easy to use and figure out. And it has a great interdace What do you dislike about Talkdesk?
B
Bryan
11/25/19
Talkdesk has been amazing
Talkdesk has been amazing, their support staff is always really helpful, have had very few issues with this product I would really recommend any organization to go with talkdesk.
MM
Melissa Mitchell-Trevino
11/25/19
We use TalkDesk to make all of our…
We use TalkDesk to make all of our outbound calls and to manage all of our inbound support calls. The feature functionality of Talkdesk has been fantastic, the reliability of their platform & their quick and responsive customer support team has made Talkdesk one of the ONLY tools that our company uses that we don't reevaluate on an annual basis. Every other vendor we work with is routinely scrutinized and compared with other competitors, but because Talkdesk is such a consistently reliable ...
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B
Bryan
11/25/19
Talkdesk has been amazing
Talkdesk has been amazing, their support staff is always really helpful, have had very few issues with this product I would really recommend any organization to go with talkdesk.
MM
Melissa Mitchell-Trevino
11/25/19
We use TalkDesk to make all of our…
We use TalkDesk to make all of our outbound calls and to manage all of our inbound support calls. The feature functionality of Talkdesk has been fantastic, the reliability of their platform & their quick and responsive customer support team has made Talkdesk one of the ONLY tools that our company uses that we don't reevaluate on an annual basis. Every other vendor we work with is routinely scrutinized and compared with other competitors, but because Talkdesk is such a consistently reliable ...
Read more
C
Clara
11/22/19
A really useful tool for your daily tasks
A really useful tool for your daily work at the office. It is easy to use, helpful and it has all what you can need and even more.
C
Clara
11/22/19
A really useful tool for your daily tasks
A really useful tool for your daily work at the office. It is easy to use, helpful and it has all what you can need and even more.
MM
Melissa M
11/22/19
"Talkdesk has made managing our call volume effortless! "
What do you like best about Talkdesk? Salesforece integration is fantastic. Reliability of platform, all of the features that we could need like Interactive voice response, Customizable call queues and Automatic call distribution!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].