9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1501-1510 out of 2962
JC
Josh C
12/06/19
"Fairly Consistent"
What do you like best about Talkdesk? Ease of use for the team. Doesn't take too long to get people up to speed on how to use the platform. What do you dislike about Talkdesk?
AU
Anonymous User
12/06/19
"Technical Support Engineer"
What do you like best about Talkdesk? Ease starting and setting status and seeing what other team's status is at. What do you dislike about Talkdesk?
LD
Laura D
12/06/19
"Everything is working"
What do you like best about Talkdesk? I really enjoy how you can minimize it and still able to receive calls without a problem. What do you dislike about Talkdesk?
GR
Gerardo R
12/06/19
"Ease of Use, Implementation & Meaningful Reporting"
What do you like best about Talkdesk? The ease of implementation and overall product usability. The Call Tree Designer is quite impressive, it can be as simple or as complex as you want it to be. Many times we've tested a number of products that always fell short when it came to implementing changes after the initial PS engagement was done. To us using TalkDesk, it takes us just a few minutes to implement changes including reporting on downtime, product problems, availability or any changes ...
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AU
Anonymous User
12/06/19
"Talkdesk; A trial run"
What do you like best about Talkdesk? I like that you can very simply and easily record a disposition after the call is completed for your records. Our last phone system did not have this option, so we had to log everything in a spreadsheet.
JC
Jimmy C
12/06/19
"Talkdesk is an amazing tool that helps us provide the best support we can!"
What do you like best about Talkdesk? Talkdesk 's customization based on the organization. Also, the Callbar is intuitive, easy to use, and the integration with Zendesk works great! Calls are very clear and I've yet to encounter any issues in-call yet!
SH
Stephen H
12/06/19
"Talkdesk is efficient, reliable and easy to use!"
What do you like best about Talkdesk? The Callbar application and easy integration into Salesforce. What do you dislike about Talkdesk?
MD
Mark d
12/06/19
"Easy set up, great onboarding team, and awesome services!"
What do you like best about Talkdesk? I love having one system to log into. I don't have to log into multiple places to find all of our customer service data. The omnichannel solution has so much potential and is what attracted us to TD in the first place.
AU
Anonymous User
12/06/19
"Lot's of general questions and how to's"
What do you like best about Talkdesk? I like that there are a string of emails that way you don't get lost in the line of questions and answers. I also like the fact that you have a FAQ's page that has a very easy search and you can find just about anything you need there!
JS
Justin S
12/06/19
"Casual user"
What do you like best about Talkdesk? Loads fairly quickly. Voicemail is easy to retrieve. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].