9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1481-1490 out of 2962
AU
Anonymous User
12/09/19
"A little buggy, but all around nice features"
What do you like best about Talkdesk? Queues are easy to track, Favorites is convenient, transferring, muting, and conferencing is straightforward What do you dislike about Talkdesk?
AU
Anonymous User
12/09/19
"Ease of use"
What do you like best about Talkdesk? I can find information easily without jumping through hoops. What do you dislike about Talkdesk?
AK
Alex K
12/09/19
"Intuitive"
What do you like best about Talkdesk? Easy call dispositions and forwarding calls between each user on the platform. What do you dislike about Talkdesk?
AU
Anonymous User
12/08/19
"CTI solution that works"
What do you like best about Talkdesk? Seamless integration with the CRM, IVR and robust reporting. What do you dislike about Talkdesk?
BC
Brynnen C
12/07/19
"Great for Customer Outreach"
What do you like best about Talkdesk? The ease of being able to transcribe call details and integrate with Kustomer Resource Management app. What do you dislike about Talkdesk?
AU
Anonymous User
12/06/19
"Good for credit card redaction"
What do you like best about Talkdesk? Ability to integrate with Observe AI for credit card redaction on phone calls. What do you dislike about Talkdesk?
EF
Emily F
12/06/19
"Talkdesk is really straighforward."
What do you like best about Talkdesk? Talkdesk's call bar and webpages are easy and user-friendly. The tracking it provides is always consistent and helpful. What do you dislike about Talkdesk?
AU
Anonymous User
12/06/19
"Experience after using TalkDeks for several Months"
What do you like best about Talkdesk? I like how the application is easy to setup and implement. Integration with chrome and ease of use for even non technical users.
AU
Anonymous User
12/06/19
"Positive experience with TalkDesk"
What do you like best about Talkdesk? We have not finished the implementation yet, but so far the best feature is the callbar and call flow design in the administrator page
BR
Bryan R
12/06/19
"Best Phone Solution!"
What do you like best about Talkdesk? I love how easy it is to connect everyone. Currently, our agents are spread throughout the Philippines and we have no connection issues! also the reporting is great to keep track of everyone and easily meet the goals.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].