9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1471-1480 out of 2962
AU
Anonymous User
12/09/19
"Using Talkdesk"
What do you like best about Talkdesk? For our sales agents on the phone is quite easy to learn, use, and navigate. And as a manager of said team, it is easy to navigate and make team changes when changing or adding agents to ring groups.
AU
Anonymous User
12/09/19
"Manager"
What do you like best about Talkdesk? Great Reporting! I like that you have the ability to dial down What do you dislike about Talkdesk?
ER
Emma R
12/09/19
"Exactly what we needed"
What do you like best about Talkdesk? The ability to easily supervise my team and track data on each individual agent. It makes it very easy to see who is doing what when, who is slacking, and what is happening in real time as well as what is happening over time. I am able to "micromanage" from afar by listening to calls and watching live reporting as well. I also love all the training videos, which made our transition to talkdesk nearly seamless.
KR
Katie R
12/09/19
Superb Software
Talkdesk is a phenomenal software that has really helped my company succeed. Working in the hospitality industry, we get hundreds of calls a day. Talkdesk helps us organize all of these calls and is able to save calls so that we can go back and listen to recorded calls as needed. It also easily connects the caller to their person account which is synced with Salesforce so all of the caller's info, notes on Reservations etc. is easily visible within seconds of receiving the call. Talkdesk ...
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AU
Anonymous User
12/09/19
"Manager"
What do you like best about Talkdesk? Great Reporting! I like that you have the ability to dial down What do you dislike about Talkdesk?
KM
Kennadi M
12/09/19
"Effective Service"
What do you like best about Talkdesk? I like how simple and clean the interface looks. Super easy to use. What do you dislike about Talkdesk?
AS
Anandhan S
12/09/19
"Automation through Integrations"
What do you like best about Talkdesk? Easy to use automation triggers, built-in integrations, and custom integration features What do you dislike about Talkdesk?
AU
Anonymous User
12/09/19
"As a Talkdesk customer, I have been very pleased with how easy the system is to navigate."
What do you like best about Talkdesk? The Studio option is very useful and I have also really enjoyed the new Explore that is offered. This helps with getting the best stats for our call center.
AU
Anonymous User
12/09/19
"Very effective in managing Customer Service pipeline"
What do you like best about Talkdesk? Talkdesk provides better streamlined process than the competitors and highly customizable. What do you dislike about Talkdesk?
AU
Anonymous User
12/09/19
"Good for a small business, has nice integrations"
What do you like best about Talkdesk? Good for incoming calls and voicemail management. The notifications that can be piped into Slack, Intercom etc and the ease of using another program rather than logging
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].