TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

"Talkdesk Review from Everyday User"

What do you like best about Talkdesk? I like that it is easy to identify who is calling through the Talkdesk callbar. I have it up on my screen all day so I do not have to have an extra tab open in my browser

"Good tool"

What do you like best about Talkdesk? The use for the agents is very friendly, we call transfer and monitore the calls easily What do you dislike about Talkdesk?

"talk desk is very easy to use and understand!"

What do you like best about Talkdesk? The most helpful thing about talk desk is that if you every have a problem, they are there every step of the way to help resolve it for you.

"It just works—and gives you power"

What do you like best about Talkdesk? The set up is straightforward and took almost no time. What do you dislike about Talkdesk?

"Super easy to use"

What do you like best about Talkdesk? Very easy to use and the normalised audio output is a great plus! What do you dislike about Talkdesk?

"TalkDesk is designed for easy use!"

What do you like best about Talkdesk? I love the ability to implement my notes during a call; which negates the use of MS Word, Google Doc, and Note Pad applications. Another thing that I find interesting is adding and editing contact information after calls for the job that I do within the G4S environment. Having all of the tools I need in one app puts Talkdesk ahead of the competition for call center use. I also see myself using this at home to avoid using mobile phones when during online ...

"Best call center software I've used."

What do you like best about Talkdesk? The best features I've found with Talkdesk is the ease of setting up new lines and the simplicity of scaling. We've used and looked at other products and I've found Talkdesk to be the best. Talkdesk also has my favorite tier 1 support agents of any system I use. Their agents are friendly, actually knowledgeable about the product, helpful and never try to brush you off. They've even checked back in a few days later on minor issues just to go that extra ...

"Very user friendly"

What do you like best about Talkdesk? I love the Reports where all kinds of stats can be gathered on a daily, weekly, monthly basis. I love that the connection doesn't time out either - keeping us productive all day long. Love the dashboards, giving us a visual of our activity at any time of the day.

"A great phone management solution for a busy ecommerce startup!"

What do you like best about Talkdesk? The amount of flexibility in setting up the system as you'd like it is really helpful - it allows us to programme the IVR to suit our team and customers! The admin interface is really easy to use, the analytics/reporting area is intuitive and allows us to monitor daily performance closely as well as pulling meaningful data in the longer term.

"Innovation with Efficiency"

What do you like best about Talkdesk? Range of integration efficient ,simple to use and reliable and great Knowledge base What do you dislike about Talkdesk?