9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1451-1460 out of 2962
CP
Cristal P
12/11/19
"Great Phone Quality and Amazing tools"
What do you like best about Talkdesk? I love that we have all our phone recordings saved so that we can review for quality purposes. Our customers love the call back feature so they don't have to wait on the phone if our agents are not available. it is also very easy to set up our IVR
AU
Anonymous User
12/11/19
"Daily Talkdesk User"
What do you like best about Talkdesk? The integration with Salesforce makes it easy to log activity on customer accounts. What do you dislike about Talkdesk?
CF
Carola F
12/10/19
"Easy to use and reliable"
What do you like best about Talkdesk? That it is designed clearly. There are no technical problems, you are always able to call the number- Talkdesk is reliable. You can always put the "Call-Result" after a call.
AU
Anonymous User
12/10/19
"Quick and easy to use"
What do you like best about Talkdesk? That I can screen all call groups and see what my team is doing live. What do you dislike about Talkdesk?
AU
Anonymous User
12/10/19
"Director of Support"
What do you like best about Talkdesk? Flexibility, ease of use, great reports! What do you dislike about Talkdesk?
DD
David D
12/10/19
"Phone service that just works, wherever you are"
What do you like best about Talkdesk? The most useful feature of Talkdesk is that our team can log in from anywhere, and we have staff across many time zones, all ringing the same number
AU
Anonymous User
12/10/19
"Talk desk review"
What do you like best about Talkdesk? I find it easy to use and really liek the triall so far What do you dislike about Talkdesk?
AR
Alessandro R
12/10/19
"Works fine but could be improved"
What do you like best about Talkdesk? Easy to use and efficient - buttons make sense and I like how I interact with the system What do you dislike about Talkdesk?
PJ
Pascha J
12/10/19
"Economical and Reliable"
What do you like best about Talkdesk? the cost and the ease of use within the admin console What do you dislike about Talkdesk?
CC
Corey C
12/10/19
"Talkdesk Ease of Use"
What do you like best about Talkdesk? Ease of use. Does not require advanced knowledge of call centers or coding to administer. Support is very responsive. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].