9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1441-1450 out of 2962
AU
Anonymous User
12/12/19
"Talkdesk Brought Us to the Next Level!"
What do you like best about Talkdesk? The most helpful thing about Talkdesk is the easy integration with Salesforce. Cases pop automatically and make the agent experience much more seamless. It's been a hit with our team and our company as a whole. I would highly recommend it!
PM
Phil M
12/11/19
"Talkdesk is Great"
What do you like best about Talkdesk? Talkdesk implements easy collaboration. In addition, it includes simple review of past calls that can be shared using URLs. Calls can also be labeled and contacts can be added within easy flow of the call.
LV
Logan V
12/11/19
"A reliable service"
What do you like best about Talkdesk? I have easy access and control of how I talk to people its great. What do you dislike about Talkdesk?
AU
Anonymous User
12/11/19
"talkdesk is very easy to use and very straight forward"
What do you like best about Talkdesk? the ease of the app. Every phone call is logged and I like that it links to our Zendesk software. What do you dislike about Talkdesk?
AU
Anonymous User
12/11/19
"My Talkdesk Experience"
What do you like best about Talkdesk? The best part that I like about Talkdesk is the Dashboard and how it breaks down the different skills and our service levels. What do you dislike about Talkdesk?
AU
Anonymous User
12/11/19
"Daily Talkdesk User"
What do you like best about Talkdesk? The integration with Salesforce makes it easy to log activity on customer accounts. What do you dislike about Talkdesk?
CH
Charles H
12/11/19
"Simple, User Friendly, Nice Integration"
What do you like best about Talkdesk? Easy to use interface with straight forward functions What do you dislike about Talkdesk?
RG
Roxana G
12/11/19
"Very useful for performance improvement and monitoring"
What do you like best about Talkdesk? The ability to monitor the activity of agents has been something that helped us organize ourselves internally and improve our performance. Easy reporting is also something that contributes to have better control over our KPIs - our users are also happy with the features Talkdesk provides, which improved overall user happiness!
DG
Dan G
12/11/19
"Might have underestimated training and setup needs prior to roll out"
What do you like best about Talkdesk? Initial setup as a user was straightforward and UI was simple to understand. What do you dislike about Talkdesk?
AU
Anonymous User
12/11/19
"Explore = big improvement"
What do you like best about Talkdesk? Callbar app is very intuitive for agents What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].