9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1411-1420 out of 2962
J
Jayne
12/30/19
Productive and effective way to achieve…
Productive and effective way to achieve new levels of professionalism
T
ToddF
12/30/19
We've used Talkdesk now for over a year…
We've used Talkdesk now for over a year and found it to be a perfect solution for our needs. We take about 4500 calls a day and Talkdesk is able to handle our needs. I've also personally found their support staff to be great. They are friendly and knowledgeable.
JK
Jeffrey K
12/30/19
I work in Customer Service
I work in Customer Service, where I receive inbound and make outbound phone calls. Before TalkDesk, we were using another calling system that made everything extremely difficult.There were several times where calls were dropped, the sound quality was awful, or the platform did not work! We then switched to TalkDesk, the transition was so smooth and the platform was perfect! When you use TalkDesk, the sound quality is amazing, calls are almost never dropped, and it makes our job 1 million ...
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KK
Kerri K
12/30/19
Happy we switched to Talkdesk!
Our company switched to Talkdesk a few months ago from another phone system. We were looking for a program that would fit our needs, be easy to use and allow us the piece of mind of fewer phone glitches and issues. First of all, the customer service is without question 1000x more efficient and helpful than our last system, and our implementation rep has been wonderful. Any questions or confusion is cleared up right away, and that made our experience switching to Talkdesk that much easier. ...
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IM
Isabelle Montpetit
12/30/19
I like the platform
I like the platform. it's rather user-friendly and although I'm not yet familiar with all the tools, the ones I use are quite easy to understand.
HN
Hayes N
12/30/19
A Solid Softphone
Talkdesk is a looks great and is easy to use.I do have the occasional call drop, but other than that, the experience is great.
RF
Rui F
12/20/19
"TalkDesk has the best tool and the best team"
What do you like best about Talkdesk? Reaching Talkdesk is easy and fast. The time to market for implement it is fast. The team is very open minded and answer you with a precise and helpful way. It integrates with almost every other productivity tool for every business need.
AU
Anonymous User
12/17/19
"Reliable Customer Service tool"
What do you like best about Talkdesk? Product usability, ability to swap between Web and Widget mode, ability to monitor ongoing calls. What do you dislike about Talkdesk?
JR
James R
12/17/19
"New user experience"
What do you like best about Talkdesk? Easy to use interface, lot of useful functions. What do you dislike about Talkdesk?
AU
Anonymous User
12/17/19
"I am on the IT side and was a part of the selection and implementation"
What do you like best about Talkdesk? Feature set, ease of support, and the pricing model What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].