9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1371-1380 out of 2962
B
Brenda
03/03/20
Love Talkdesk... Where's the Warm-Transfer Wrap-up?
I'm a supervisor for a call center and love the ease at which I can pull recorded calls from my team with Talk Desk. They also have a great reporting feature that allows me to see details like speed to answer and total inbound and outbound calls. I'm not sure if it's a feature already created, in the works, or not at all, but I would love a drop-in feature as a supervisor for those angry homeowner calls I could listen to "live." Lastly, PLEASE create wrap-up times for both cold and warm ...
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JK
Jade K
03/02/20
The best call center software!
Talkdesk makes it easy to operate nationwide from a single office space. Our local store teams are able to focus on the people in front of them and our Guest Experience team is able to deliver incredible service from a remote office. Admin and Reporting functionality is top-notch and the support team is always quick to help when we run into a problem.
J
Jay
03/02/20
Talkdesk is an amazing application with…
Talkdesk is an amazing application with great customer support. It is very user-friendly and also users should be able to navigate within the application and features with no confusion.
EH
Elmer Holmes
03/02/20
Very helpful in customer relations
Very helpful in customer relations
JK
Joseph Kelly
03/02/20
I have used TalkDesk on several clients.
I have used TalkDesk on several clients now. It is nice to see the improvements that were made in the time between first using TalkDesk and now. We use it with a larger client and it works wonderfully day in and day out. My only complaint is that the reporting will get hung up at times and needs a refreshing.
C
Customer
03/01/20
Linn G
It has sometimes been slow to load but overall talkdesk is very useful and has helped with our workflow tremendously
J
Joseph
03/01/20
User friendly tool that has provided…
User friendly tool that has provided excellent usefulness for work related calls/monitoring
S
Simon
02/29/20
Talkdesk is really simple to use
Talkdesk is really simple to use, clean interface. There are a lot of functions that could be easier to use in the reports in finding certain information about agents.
FS
Fientje Samallo
02/29/20
Review Talkdesk
Talkdesk is user-friendly and the conversations are pleasant to hear. Sometimes a conversation comes through with some interference, but nevertheless it is nice to communicate.
RM
Raffael Mortatti
02/29/20
Sound quality is good and the automated…
Sound quality is good and the automated redirects via groups is a great feature. Cannot give it a 5 stars due to the quality of the callbar app you can download. It still redirects me to a browser for login instead of letting me login in the app. Im not sure why this is necessary.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].