9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1361-1370 out of 2962
JL
Julie Leupold
04/01/20
I really like Talk Desk
I really like Talk Desk. I use the call bar, but I still keep talkdesk.com up on my desk top to search area codes. Been able to connect with a lot of people which has helped my job!
BM
Bill M
04/01/20
Talkdesk usually works great
Talkdesk usually works great. Has some issues with dropping calls but I think that is more of a network bandwidth issue rather than the application.
JL
Julie Leupold
04/01/20
I really like Talk Desk
I really like Talk Desk. I use the call bar, but I still keep talkdesk.com up on my desk top to search area codes. Been able to connect with a lot of people which has helped my job!
J
Javier
03/31/20
great experience
great experience
K
Kate
03/31/20
Very Reliable and Efficient Recording
I’ve used TalkDesk for almost a year now, and I’ve found it to be incredibly reliable. TalkDesk offers myself and my team the ability to communicate with our guests quickly and effectively during urgent, time-sensitive situations. We care able to track performance, including how much time agents are spending resolving issues which has been useful when creating a staffing structure and training. The recoded calls help us provide ongoing feedback to our agents we learn develop as a team. My ...
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PJ
Paul James R
03/12/20
"Excellent platform for connecting with customers"
What do you like best about Talkdesk? Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email.
B
Brandon
03/03/20
It's fairly good
It's fairly good, although there are regularly issues like bugs and glitches and users have to log out and back in often otherwise calls are dropped or don't ring properly. Also, wish it were possible to pull reports showing the details of a call, which agents it rang to first and how many before it was answered.
MD
Michele De Negri
03/03/20
Improve mobile app
Talkdesk mobile app is still not reliable. It turns the status in offline every time the wifi or 4G signal is lost, even for a second.Also, there is no contact list and register of calls in the mobile app.
A
Amanpreet
03/03/20
TalkDesk is quick and easy to deploy
TalkDesk is quick and easy to deploy. We went live in just 15 days, the team at TalkDesk understood the urgency and responded well to it. The solution is easy to use and provides great functionality.
MD
Michele De Negri
03/03/20
Improve mobile app
Talkdesk mobile app is still not reliable. It turns the status in offline every time the wifi or 4G signal is lost, even for a second.Also, there is no contact list and register of calls in the mobile app.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].