9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1351-1360 out of 2962
PW
Paige W
05/06/20
Sometimes the sound quality is poor or…
Sometimes the sound quality is poor or hard to hear.
A
Adriano
05/06/20
Great tool for reviews
Great and easy tool to use for reviews.
P
Philip
05/06/20
Great and easy to use software.
Great and easy to use software.
AU
Anonymous User
05/03/20
"Talkdesk Cloud-based call center game changer, which needs some improvement."
What do you like best about Talkdesk? I like the back-end features, including integration with Okta, Talkdesk Studio call flow designer, Dispositions, Teams. Talkdesk vision is extremely compelling to customers looking for a cost effective cloud-based call center product.
AU
Anonymous User
05/03/20
"Talkdesk Cloud-based call center game changer, which needs some improvement."
What do you like best about Talkdesk? I like the back-end features, including integration with Okta, Talkdesk Studio call flow designer, Dispositions, Teams. Talkdesk vision is extremely compelling to customers looking for a cost effective cloud-based call center product.
A
Andre
04/06/20
this may be one of the easiest…
this may be one of the easiest platforms to navigate that I have used.
KW
Karmine W
04/06/20
Talkdesk is always so reliable
Talkdesk is always so reliable. During this COVID-19 mess, talkdesk is running just as smoothly as possible. Just dependable and reliable.It's always having the caller ID also!
A
Andre
04/06/20
this may be one of the easiest…
this may be one of the easiest platforms to navigate that I have used.
KW
Karmine W
04/06/20
Talkdesk is always so reliable
Talkdesk is always so reliable. During this COVID-19 mess, talkdesk is running just as smoothly as possible. Just dependable and reliable.It's always having the caller ID also!
KC
Kai C
04/01/20
Implementing Talkdesk has proved to be a huge win
Implementing Talkdesk into our customer service channels has proved to be a huge win for our company. We're able to stay connected with those who matter most without fail—for the most part. Sometimes I am not able to pull up past conversations, but aside from that, Talkdesk continues to provide us with improvements to aid us in better communication with our customers.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].